Us department of labor provider phone number

Contact Information

During peak call volume times, callers may experience longer wait times if choosing to speak directly to a Customer Services Representative. For a faster response, our Interactive Voice Response System (IVRS) or our OWCP Medical Bill Process web portal provide the same detailed, up to date information. Both systems are available 24 hours a day, 7 days a week, every day of the year (except during times of scheduled maintenance).

If you need to speak with a representative, they are available between the hours of 8:00 a.m. – 8:00 p.m. (Eastern Time) 

To expedite your call with the IVR / Contact Center, please have the following information available:
•    OWCP Provider ID Number OR Provider Tax ID Number
•    Provider / Facility Name (as listed in the WCMBP system)
•    Provider / Facility Address (as listed in the WCMBP system)
•    Claimant Case Number (Note:  social security number will not suffice)

Division of Federal Employees’ Compensation (DFEC): 1-844-493-1966 
Division of Energy Employees Occupational Illness Compensation (DEEOIC): 1-866-272-2682
Division of Coal Mine Workers’ Compensation (DCMWC): 1-800-638-7072

Please refer to the Quick Guide on how to use the Interactive Voice Response System (IVRS)

To submit GENERAL CORRESPONDENCE regarding medical coverage, please send mail to the following OWCP program specific mailing address.

Division of Federal Employees’ Compensation (DFEC)
    General Correspondence
    PO Box 8311
    London, KY 40742-8311

Division of Energy Employees Occupational Illness Compensation (DEEOIC)
    General Correspondence 
    PO Box 8306
    London, KY 40742-8306

Division of Coal Mine Workers’ Compensation (DCMWC)
    General Correspondence
    PO Box 8307
    London, KY 40742-8307
 

For correspondence related to PROVIDER ENROLLMENT for all OWCP programs, please mail or fax to:

    Provider Enrollment
    PO Box 8312
    London, KY 40742-8312
    Fax: 888-444-5335

Please mail ALL BILLS to the address below that corresponds with the OWCP program responsible for your patients' medical benefits:

Division of Federal Employees’ Compensation (DFEC)
    General Bills
    PO Box 8300
    London, KY 40742-8300

Division of Energy Employees Occupational Illness Compensation (DEEOIC)
    General Bills    
    PO Box 8304
    London, KY 40742-8304

Division of Coal Mine Workers’ Compensation (DCMWC)
    General Bills
    PO Box 8302
    London, KY 40742-8302
 

Division of Federal Employees’ Compensation (DFEC): 1-800-215-4901
Division of Energy Employees Occupational Illness Compensation (DEEOIC): 1-800-882-6147

For technical issues related to EDI submission, please contact the EDI Helpdesk at 1-800-987-6717. The hours of operation are 8:00 a.m. – 8:00 p.m. (Eastern Time) 

For pharmacy related questions or issues, please visit: https://owcprx.dol.gov

Division of Energy Employees Occupational Illness Compensation (DEEOIC)

You can contact our offices by phone, email, or mail. For claim specific questions, please direct your inquiry to the examiner handling your claim. If you are unsure who to contact, you can reach out to the Resource Center closest to your home. A listing of Resource Centers can be found below or by clicking here (Resource Center Information).

Email Inquiries:

For general inquiries, please email .

For inquiries related to medical billing that require additional/escalated assistance (including provider billing inquiries, claimant requests for medical reimbursements, denial explanations/appeals, overpayments, provider enrollment requests, or questions related to billing codes or fee schedules), please email .

Telephone Inquiries:

Written Inquiries:

Claims Specific Inquiries/Documents:

U.S. Department of Labor OWCP/DEEOIC
P.O. Box 8306
London, KY 40742-8306

Medical Bill Pay Inquiries:

U.S. Department of Labor OWCP/DEEOIC
P.O. Box 8304
London, KY 40742-8304

General Inquiries (not specific to a claim)

U.S. Department of Labor, DEEOIC
200 Constitution Avenue, NW, Room C-3510
Washington, DC 20210

Resource Center Information: