New york state department of unemployment phone number

As of April 2020, more than 778,000 New Yorkers are unemployed. While the numbers are still high relative to pre-pandemic levels (3.8% in January 2020), they are down significantly from last April when they reach 1.4 million. The unemployment rate has been cut in half since its high of 16.2% recorded a year ago.

In March 2020, the unemployment rate in New York City, reached eleven percent, meaning that one in ten workers found themselves out of a job. A year later, the unemployment rate has fallen to 4.2%, highlighting the strong job gains made in spite of the heavy toll the virus took on the US’ most populous city. The Ithaca area, home to Cornell University saw the lowest unemployment rate at the height of the pandemic at 4.7%. Since last Spring, it has followed the trend of the state and fallen to 3.6%.

Those looking to get in touch with the New York Department of Labor, related to questions on their unemployment benefits, there are various ways to connect.

Phone Number

The “Telephone Claims Center”(TCC) is open Monday through Friday from 8:00 AM until 7:30 PM. Those with questions can call toll-free at (888) 209-8124. The department has warned possible callers that call volumes have been high and wait times are to be expected.

The hearing impaired can find more information options available on the NY Department of Labor website.

Those calling should be aware that “TCC staff cannot help you with issues related to your NY.gov account, such as difficulty logging in, changing your personal information or resetting your password.” For those struggling with those issues, the correct number to call is 800-833-3000.

Email

For those who find that their specific question is not addressed in the Q&A section, a direct message can be sent through your NY.gov account. More information on how to send a message has been released by the department.

Physical Address

Those who would like to send paperwork or other materials to the Department of Labor can address their mail to:

New York State Department of Labor

P.O. Box 15130

Albany, NY 12212-5130

In order to ensure that your request can be processed in a timely manner, it is vital that your Social Security number appear on the top right-hand corner of all pages.

Call our Telephone Claim Center, toll-free during business hours to file a claim (8 am to 5 pm, Monday – Friday)

• 1-888-209-8124 (for New York State residents)
• 1-877-358-5306 (for out-of-state residents)

In case you file by phone, the unemployment department offers translation services. Use your phone keypad to enter the number for the language you want. A voice recording will offer you the following choices:

• English
• Spanish
• Russian
• Cantonese
• Mandarin
• Creole
• All other languages

1. I have applied for unemployment months ago and calling to find out the status of my claim, after all my options I get sent straight to voice mail, it there something wrong with the answering service

   • Alex,

     I can understand your situation. There will be a delay considering the number of applications that are being processed. Please continue chasing the office/check your status online at regular intervals until payments normalize.

3. Hello i am from nyc and have been working 2 jobs both part time 20hrs each, and 1of my jobs is going out of business they said i should call for unemployment however i do not know if i qualify because i can’t get anyone on the phone

   • Shaquana,

     You can call the Unemployment Office, let them know about your situation and seek their advice.

5. how do i check on how much i made in unemployment in the year of 2017/

   • Mary,

     You need a summary of payment which is available in 1099-G. Please visit the official website or call the Unemployment Office to know how to get one.

7. jan 1,17. Applied for unemployment. Rep from unemployment called to verify some info. As of today 2/20/17 have not received any money. Tried calling unemployment office to speak with rep, waste of time, no help.

9. I have two infants and the dedicated babysitter just suffered a heart attack. She will need a few weeks to recover and i have no one to watch the kids untill then. Daycare costs more than i make. If i leave my job temporarily will i qualify for any assistance.

   • Hello my name is Tiffany I want to let you know I just lost my job today and I was looking to collect unemployment because I have two children that I need to take care of a nine-year-old daughter and a ten-year-old son I lost my youngest and a house fire but I would like you to know I am great with children wonderful mother and if you’re looking for a babysitter please I would be very interested I love kids and homework arts and crafts and all that will be done as well just like I would do it my own I was just applying for babysitting jobs right to work at the college in Sullivan County please I would appreciate it if you could get back to me as soon as possible if you need my help I will be thank you so much I look forward to meeting you if is possible………..Tiff!!!!!! I would give you my phone number over email once we talk sorry this is the web!!!!!!

   • Alex,

     You will not be eligible since unemployment insurance is only extended to those who become unemployed due to involuntary reasons. Unfortunately, personal reasons are not considered.

11. I had previously filed online for unemployment benefits in 2015, I need to file for benefits starting this week and I can not remember my password and the email that I used to set my account up I no longer have access to. Is there a number that I can reach to get my password reset to file benefits. There is not a local unemployment office in my area and only a careerworks and they stated they were not able to help. I tried to file over the phone and I get put on hold and then the call gets disconnected. Is there any recommendations or contacts out there to help me get my claim filed?

    • I lost my password and pin

      • Darlene,

        Please see if you can rest it online through the department’s website.

13. The system has not allowed me to file.. I have been trying for 4 weeks..my last day of work was 8/11/2106.. I have all kinds of e-mails trying to sign me up for Obamacare and Credit Reports but no reply for an ID-Temp P/W.. I have Login IDs as follows: DKAT 25, DKAT1970, DIMKAT70. I have not been able to get a PW on any of these even though I have been filing or should I say Attempting to File a claim for 3 weeks.. HELP. Phone #’s put me on Hold…For 1/2 hour and then I get disconnected… It’s Frustrating.. PLEASE can someone contact me.PLEASE.. thank You…

    • I can understand your frustration. This is a private forum and we do not have access to your claim.

      Please see if you can visit the nearest Unemployment Office in your area.

15. Have I been approved for bebefits?

    When will I receive my benefir card?

    • Please call the claims center/customer service of the labor dept. in your state for further information. We’re not a govt. agency.

17. when will i recieve my benifit card

    • Please contact the claims center of the labor dept in your state for status.

      (888) 209-8124 from 8:00 am to 5:00 pm, Monday through Friday.

19. If I get fired because my boss finds out I am looking for another job, am I eligible to collect unemployment?

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