As of April 2020, more than 778,000 New Yorkers are unemployed. While the numbers are still high relative to pre-pandemic levels (3.8% in January 2020), they are down significantly from last April when they reach 1.4 million. The unemployment rate has been cut in half since its high of 16.2% recorded a year ago. Show In March 2020, the unemployment rate in New York City, reached eleven percent, meaning that one in ten workers found themselves out of a job. A year later, the unemployment rate has fallen to 4.2%, highlighting the strong job gains made in spite of the heavy toll the virus took on the US’ most populous city. The Ithaca area, home to Cornell University saw the lowest unemployment rate at the height of the pandemic at 4.7%. Since last Spring, it has followed the trend of the state and fallen to 3.6%. Those looking to get in touch with the New York Department of Labor, related to questions on their unemployment benefits, there are various ways to connect. Phone NumberThe “Telephone Claims Center”(TCC) is open Monday through Friday from 8:00 AM until 7:30 PM. Those with questions can call toll-free at (888) 209-8124. The department has warned possible callers that call volumes have been high and wait times are to be expected. The hearing impaired can find more information options available on the NY Department of Labor website. Those calling should be aware that “TCC staff cannot help you with issues related to your NY.gov account, such as difficulty logging in, changing your personal information or resetting your password.” For those struggling with those issues, the correct number to call is 800-833-3000. For those who find that their specific question is not addressed in the Q&A section, a direct message can be sent through your NY.gov account. More information on how to send a message has been released by the department. Physical AddressThose who would like to send paperwork or other materials to the Department of Labor can address their mail to: New York State Department of Labor P.O. Box 15130 Albany, NY 12212-5130 In order to ensure that your request can be processed in a timely manner, it is vital that your Social Security number appear on the top right-hand corner of all pages.
You can make a complaint by contacting the Department of Labor Inquiry Line.
By Mail New York State Department of Labor,
By Mail New York State Department of Labor Was this information helpful? Yes No
Click on a letter to jump to a term. * Toll-Free Number Acquisition and Assistance (Grants) ETA 202-693-3301 Administrative Review Board 202-693-6200 Affordable Care Act 1-866-444-3272* Americans with Disabilities Act (ADA) – General information 1-866-633-7365* Americans with Disabilities Act (ADA) – Federal contracting 202-693-0106 Apprenticeship 1-877-872-5627 Back Pay 1-866-487-9243* Benefits Review Board (BRB) 202-693-6300 Black Lung Benefits Act (Title IV of the Mine Act) 1-800-347-2502* Black Lung Claims (OWCP) 1-800-347-2502* Bloodborne Pathogens 202-693-2300 Board of Alien Labor Certification Appeals 202-693-7542 Bureau of International Labor Affairs (ILAB) 202-693-4770 Bureau of Labor Statistics (BLS) 202-691-5200 Child Labor – International 202-693-4843 Child Labor Law -WHD 202-693-0715 Civil Rights (OASAM) 202-693-6500 Classroom Training 202-693-2772 COBRA Laws (Pension Benefits) EBSA 1-866-444-3272* Congressional Affairs (OCIA) 202-693-4600 Consumer Price Indexes (CPI) (BLS) 202-691-7000 CPI Quick Line 202-691-6994 Cost of Living (BLS) 202-691-7000 Davis-Bacon and Related Acts 202-693-0087 Disabilities, workers with (ETA) 202-693-3045 Disabilities, workers with 202-693-3844 Discrimination – Age 202-693-0106 Discrimination – Disability 1-866-633-7365* Discrimination – Ethnic/National Origin 202-693-0106 Discrimination – Gender 202-693-0106 Discrimination – Race 202-693-0106 Discrimination – Religion 202-693-0106 Distance Learning 202-693-2772 Economic Dislocation and Worker Adjustment Assistance Act (EDWAA) 202-693-3500 eLaws (OASP) 202-693-5959 Employee Polygraph Protection Act (EPPA) 1-866-487-9243* Employee Protections – Mass Transit 202-693-0123 Employees' Compensation Appeals Board (ECAB) 202-693-6420 Employment Opportunity in DOL (OASAM) 202-693-7690 Employee Retirement Income Security Act (ERISA) (EBSA) 1-866-444-3272* Employees' Compensation Appeals Board (ECAB) 202-693-6360 Employment Services (ETA) 202-693-3046 Employment Statistics (BLS) 202-691-6555 Ergonomics 202-693-2300 Executive Order 11246 1-800-397-6251* Fair Labor Standards Act (FLSA) 1-866-487-9243* Family Medical and Leave Act (FMLA) 202-693-0066 Family and Medical Leave 1-866-487-9243* Federal Contract Compliance Programs (OFCCP) 202-693-0101 Federal Contract Compliance Assistance 202-693-0103 Federal Employees Compensation Act (FECA) 202-693-0040 Federal Mine Safety and Health Act (the Mine Act) 202-693-9414 Foreign Labor Certification 202-693-3010 Fraud, Waste, and Abuse (1-800-347-3756) (OIG) 202-693-6999 Freedom of Information Act (FOIA) 202-693-5540 Garnishment of Wages 1-866-487-9243* H1-B Visas 202-693-3010 Hazard Communication 202-693-2091 Hazadous Materials (Solid Waste)(OSHA) 202-693-0066 Hiring – Veterans 202-693-0106 History of the U.S. Department of Labor 202-693-5937 Homework-Cottage Industry (WHD) 202-693-0715 Hotline to Report Fraud, Waste, and Abuse in DOL Programs 1-800-347-3756* Hours of Work 1-866-487-9243* Immigrant Labor Certification 202-693-3010 Indian and Native Americans (ETA) 202-693-3841 Indian and Native Americans 202-693-3841 Indoor Air Quality 202-693-2091 Inflation – Retail 202-691-7000 Inflation – Wholesale 202-691-7705 Injury Rates (Statistics) (BLS) 202-691-6170 Inspector General (OIG) 202-693-6999 International Labor 202-693-4770 Job Openings at the U.S. Department of Labor 202-693-7690 Job Search 202-693-3046 Job Search – Employment services 202-693-3046 Labor Management Relations Act (LMRA, or Taft-Hartley Act) 202-693-0123 Labor Management Reporting and Disclosure Act (LMRDA) 202-693-0123 Labor Practices (Unfair) (WHD) 202-693-0067 Labor Relations – Recordkeeping and Reporting 202-693-0123 Labor Surplus Areas (ETA) 202-693-3980 Lie Detector Tests 1-866-487-9243* Literacy and Numeracy Skills 202-693-3700 Longitudinal Data 202-691-7410 Marital and Family Characteristics Data 202-691-6378 Mass Transit – Employee Protections 202-693-0123 Maternal Benefits (WB) 1-800-827-5335* Migrant and Seasonal Farmworkers 1-866-487-9243* Mine Safety and Health Administration (MSHA) 202-693-9414 Minimum Wage and Overtime (WHD) 1-866-487-9243* National Labor Relations Board 202-273-1000 Occupational Data 202-691-6569 Occupational Outlook Quarterly 202-691-5717 Occupational Outlook Handbook 202-691-5715 Occupational Safety and Health Act 202-693-1999 Occupational Safety and Health Administration (OSHA) 202-693-1999 Office of Administrative Law Judges (OALJ) 202-693-7300 Office of Disability Employment Policy (ODEP) 1-866-633-7365* Office of Federal Contract Compliance Programs (OFCCP) 202-693-0101 Office of Labor-Management Standards (OLMS) 202-693-0123 Office of Small and Disadvantaged Business Utilization (OSDBU) 202-693-7299 Office of Trade Agreement Implementation (ILAB) 202-693-4900 Office of Workers' Compensation Programs (OWCP) 202-343-5580 Office of Youth Opportunities 202-693-3036 Office of Youth Services 202-693-3030 Older Workers 202-693-3842 One-Stop Centers 202-693-2772 On-the-Job Training 202-693-2772 O'NET (ETA) (919-814-0375 OSHA Information 1-800-321-6742* OSHA Review Committee (OSHRC) 202-606-5100 Overtime 1-866-487-9243* Overtime Pay 1-866-487-9243* Overtime Pay Exemptions 1-866-487-9243* Pension Plans 1-866-444-3272* Producer Price Index (PPI) 202-691-7705 Projections – Employment 202-691-5700 Rehabilitation Act of 1973 (Section 503) – General information 1-866-633-7365* Rehabilitation Act of 1973 (Section 503) – Federal contracting 202-693-0103 Rehabilitation Act of 1973 (Section 504) – General information 1-866-633-7365* Rehabilitation Act of 1973 (Section 504) – Federal contracting 202-693-0103 Retail Price Index 202-691-7000 Safety and Health 202-693-1999 Safety and Health – Agricultural 202-693-2100 Safety and Health – Construction 202-693-1707 Safety and Health – Maritime 202-693-2100 Safety and Health – Mining 202-693-2100 Safety and Health Regulations – Inspections/Citations/Penalties 202-693-2100 Safety and Health Regulations – Recordkeeping 202-693-1702 Safety and Health Training – Mandatory 202-693-2200 Safety and Health Training – Voluntary 202-693-2200 Safety Issues 202-693-1999 School to Work Opportunities Act 202-401-6222 Settlement Judges 202-693-7300 Silica/Silicosis 202-693-2300 Small business 202-693-7299 Statistics – Absence from Work 202-691-6378 Statistics – Average Hourly Earnings 202-691-6555 Statistics – Benefits 202-691-6199 Statistics – Collective Bargaining Agreements 202-691-6281 Statistics – Compensation 202-691-6199 Statistics – Contingent Workers 202-691-6378 Statistics – Discouraged Workers 202-691-6378 Statistics – Displaced Workers 202-691-6378 Statistics – Educational Attainment 202-691-6378 Statistics – Employee Tenure 202-691-6378 Statistics – Employee Turnover 202-691-5870 Statistics – Employment and Earnings 202-691-6555 Statistics – Employment and Unemployment 202-691-6378 Statistics – Fatalities 202-691-6170 Statistics – Flextime and Shift Work 202-691-6378 Statistics – Home-Based Work 202-691-6378 Statistics – Immigrant 202-691-6378 Statistics – Industries 202-691-6555 Statistics – Injuries and Illnesses 202-691-6170 Statistics – International Labor Force 202-691-5654 Statistics – Labor force 202-691-6378 Statistics – Layoffs 202-691-6392 Statistics – Minimum wage 202-691-6378 Statistics – Minority Workers 202-691-6378 Statistics – Multiple Jobholders 202-691-6378 Statistics – National Employment 202-691-6555 Statistics – Occupations 202-691-6569 Statistics – Older Workers 202-691-6378 Statistics – Part-Time Workers 202-691-6378 Statistics – Personal Consumption Expenditures 202-691-6900 Statistics – Productivity 202-691-5606 Statistics – Regional Employment 202-691-6559 Statistics – Salary and Wages 202-691-6569 Statistics – State 202-691-6559 Statistics – Sub-State 202-691-6392 Statistics – Turnover 202-691-5870 Statistics – Unemployment 202-691-6392 Statistics – Veterans 202-691-6378 Statistics – Wages and benefits 202-691-6199 Statistics – Women workers 202-691-6378 Statistics – Work stoppages/strikes 202-691-6275 Statistics – Working poor 202-691-6378 Summer Work 202-693-3030 Technical Skills 202-693-3030 Trade Adjustment Assistance (ETA) 202-693-3560 Training Grants 1-877-872-5627* Training – Trainers and Providers 1-877-872-5627* Tuberculosis 202-693-2300 Unemployment Benefits – Eligibility 1-877-872-5627* Unemployment Insurance 1-877-872-5627 Unemployment Statistics 202-691-6378 Uniformed Services Employment and Reemployment Rights Act (USERRA) 1-866-237-0275 Union Elections – Officers 202-693-0143 Union Finances 202-693-0123 Union Membership Statistics 202-691-6378 Unions – Investigations of 202-693-0143 Unions – Rights of Members 202-693-0123 Unions – Recordkeeping and Reporting 202-693-0123 Union Reports (LM-1, LM-2, LM-3, and LM-4) (OLMS) 202-693-0123 Veterans' Employment and Training Service (VETS) 202-693-4701 Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) 800-397-6251 Wage and Hour Division (WHD) 1-866-487-9243* Wage Determination Rules 1-866-487-9243* Welfare-to-Work 202-693-3910 Welfare/Pension Benefits (EBSA) 1-866-444-3272* Whistleblower Protection – Safety and Health 202-693-2199 Wholesale Price Index 202-691-7705 Women, Work, and Family Issues 202-693-6710 Women's Bureau (WB) 202-693-6710 Worker Adjustment and Retraining Notification Act (WARN) 202-693-3079 Workers Compensation – Coal Mine Workers 1-800-347-2502* Workers Compensation – Energy Employees 202-693-0081 Workers Compensation – Federal Employees 202-693-0040 Workers Compensation – Longshore and Harbor Workers 202-693-0038 Workforce Investment and Opportunity Act (WIOA) 202-693-3045 Workforce Professional Training 202-693-2772 Wirtz Labor Library 202-693-6600 Youth Councils 202-693-3608 Youth, Students, and Dropouts Statistics 202-691-6378 * Toll-free Number How do I speak to a live person at NYS unemployment?Press option 2 to speak to a representative at the Department of Labor Contact Center. Call our Telephone Claims Center toll-free at 888-209-8124. Listen to the first message about languages available, then press the number for your language.
How do I contact NYS Dept of Labor?For any questions you may have call 888 - 4 - NYSDOL.
What number does NY unemployment call from?Claims Center at 1-888-783-1370; however, if you use TTY/TDD, call a relay operator first at 1-800- 662-1220, and ask the operator to call the Telephone Claims Center at 1-888-783-1370. Call: Tel-Service at 1-888-581-5812. If you live outside of NYS, call 1-888-864-9920.
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