What is going on with navy federal credit union

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Representatives are available Monday through Friday, 9 am to 5 pm, ET.

1-800-336-3767
Speak to a Collections specialist Monday through Friday, 8 am to 9 pm, ET.

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Beginning 20 May 2021, masks are optional for fully vaccinated members entering Navy Federal branches, unless required by local regulations. We encourage all members to wear masks in our branches.

We’re proud to serve our members at 350 branches worldwide. For up-to-date branch hours and services available, use the table below. To find nearby fee-free ATMs, visit our Branches and ATMs page. 

Services Available by Branch

The following transactions are available at full-service branches only. They're also available in our mobile app* or online banking or by calling us at 1-888-842-6328.

• Mortgage applications, inquiries or transactions
• Business Solutions inquiries and transactions
• Private Student Loans
• Navy Federal Financial Group

At this time, we’re not able to provide these transactions at our limited-service, limited-cash-service, expedited-service, drive-thru or curbside-only branches.

• send or receive money
• make payments
• make deposits (up to $50,000 per day)
• apply for certain loans
• increase your credit card limit
• check your account balance
• report fraud

• transfer money
• make a deposit
• withdraw cash or get a cash advance
• make payments

Branch Locations

Branch Holidays

Branches will be closed for federal holidays, including New Year's Day, M.L. King Jr.'s Birthday, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day and Christmas Day.

In some locations, local holidays may also be observed. Check with your local branch for details.

Our Values

• Compassionate service goes beyond knowing your name and rank. It’s understanding and caring about what’s important to you. That’s why we’re truly dedicated to your overall financial well-being and helping you achieve what you want in life.

• As a not-for-profit credit union, we strive to do what’s right for our membership as a whole, so we can bring real value to each and every member. It’s a matter of integrity and simply the right thing to do. So, you can trust that 24/7/365, we’re focused on your needs.

• We’re dedicated to fostering financial health and well-being for the military, veterans, and their families, and to embracing and celebrating diversity and inclusion in all the communities we serve. Because as a community, we’re stronger together.
  

Our Story

Navy Federal Credit Union was founded at the end of the Great Depression by 7 Navy Department employees who wanted to help themselves and their co-workers reach their financial goals. They envisioned a credit union that would offer loans with affordable rates and manageable terms. They wanted to encourage building financial security by providing a safe place to deposit savings and earn dividends. So they pooled their money and invited others to join.

What started as a small group of naval employees with similar goals in 1933 has grown to include officers and enlisted men and women of all branches of the military, veterans, DoD employees and their family members. Today, we're proud to continue to serve the unique needs of our 12 million member-owners.

The same mission that inspired our founders drives us today.

View our Corporate Fact Sheet 

Member-Owned, Not-for-Profit

We're a member-owned and not-for-profit credit union exclusively serving the military, veterans and their families. Our members are owners, not just customers, and each one of them has a vote.

Because we’re not-for-profit, any surplus funds are returned to our members as dividends, reduced loan interest and improvements to our products and services. That means we have great rates, lower fees and exclusive discounts.

Strong, Safe and Secure

Navy Federal Credit Union is built on a sound foundation. We adhere to a strong Code of Ethics focused on honesty and transparency in our products and service to our members.

• The National Credit Union Administration (NCUA), a U.S. Government Agency, insures members’ savings up to $250,000 and IRA funds up to $250,000.
• We always adhere to sound financial underwriting practices.
• We're regularly audited by PricewaterhouseCoopers LLP, an independent auditing firm.

To learn more about our business practices, visit our Company Information page.

Our Members Come First 

Trustpilot

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