Samsung french door refrigerator water dispenser not working

Water Tube in Door is Frozen

If the refrigerator water dispenser is not working the water supply tube in the door may be frozen. This will be difficult to track down. Look for a connection point at the bottom or top of the door, try removing the hose and blowing air through it and out the dispenser. If air passes through, it's not frozen. If not, thaw it out. and determine where it froze in the door. Most doors are foamed in with a sleeve the water line goes thru to the dispenser. The freezer temp should be kept from 0 to 10 degrees Fahrenheit. If it is too cold the water line in the door may freeze.

Water Inlet Valve

If the water dispenser is not working the water pressure from the house might be too low. Water inlet valves require a minimum of 20 psi to function properly. If the pressure is good and the water filter is good, replace the water inlet valve.

Dispenser Control Board

How it Works:

If the refrigerator water dispenser is not working the dispenser control board might be defective. The control board governs most of the functions of the dispenser system. If only one item of the dispenser system is not working, troubleshoot further to see if the problem is with one of the components in the system. The board is more likely to be the cause of the problem when the entire dispensing system fails.

Dispenser Switch

If the refrigerator water dispenser is not working, one of the dispenser switches might be defective. The dispenser switch is activated by the dispenser actuator. The switch can be checked for continuity with an Ohm meter. If it doesn’t have continuity it should be replaced.

Door Switch

How it Works:

If the refrigerator water dispenser is not working, the door switch might be defective. When the freezer door is opened the freezer door switch does two things, it turns on the light in the freezer and turns off the ice and water dispenser. If the door switch fails the dispenser will not turn on. The switch can be checked for continuity with an Ohm meter. If it doesn’t have continuity it should be replaced.

As convenient as a refrigerator dispenser may be, malfunctions can feel like a big annoyance. Why is your Samsung refrigerator dispenser not working? The lock feature may be enabled, prohibiting any function. Learn the most common reasons for a Samsung refrigerator not dispensing water or ice and how to solve the problem.

How to Troubleshoot a Samsung Refrigerator Dispenser Not Working Properly

While a part failure is possible, a Samsung refrigerator dispenser not working properly is often due to an outside issue. These troubleshooting tips can help pinpoint the problem so you can continue enjoying ice and water and the touch of a button.

Dispenser Is Locked

When you find your Samsung refrigerator water and ice dispenser not working, first make sure the Control Lock feature is disabled. This feature locks all dispenser functions to prevent accidental use. When Control Lock is enabled, a lock icon typically appears on the dispenser’s display panel.

To turn off the Control Lock feature, press and hold the Control Lock button for 3 seconds. An unlocked icon should appear, indicating that it’s disabled, and all dispenser functions should resume.

Samsung french door refrigerator water dispenser not working
Image from Samsung

Water Supply Problem

A Samsung refrigerator won’t dispense properly if it doesn’t have sufficient water access from your home’s supply.

The following water supply problems can limit the dispenser’s access to water:

  • Kinked or frozen water line: A kinked water line restricts the flow of water from your home supply to the refrigerator. While some kinks can be straightened, the water line must be replaced if the kink causes damage. Similarly, a frozen water line will also block water flow. Aiming a hairdryer at the water line can melt accumulated ice so water can flow freely.
  • Low water pressure: If your home’s water pressure is less than 40 psi, your dispenser may not be able to produce water and ice. If you find your ice maker not working or low water pressure in your kitchen sink, check your home’s water pressure and consult a professional if it can’t maintain the proper psi.
  • Defective water inlet valve: The refrigerator’s water inlet valve opens and closes to supply the dispenser with water from your home supply. If the valve malfunctions and remains closed, water won’t supply the dispenser. A defective water inlet valve requires professional replacement.

Water Filter Needs to be Replaced

The refrigerator’s filter removes impurities from your home water supply before it’s dispensed as drinking water and ice. If the filter isn’t functioning correctly, it can restrict water flow to the dispenser.

The following filter issues can result in a Samsung refrigerator dispenser not working properly:

  • Filter is due for a change: Refrigerator water filters eventually become clogged with the impurities they remove, restricting water flow to the dispenser. To avoid clogs, it’s recommended that you change a Samsung refrigerator water filter every 6 months.
  • Improper installation: If the filter isn’t installed properly or is damaged, it can limit water flow to the dispenser or cause refrigerator leaks. Refer to your user manual’s instructions to make sure the filter is installed correctly.
  • Incorrect filter brand: Samsung recommends using their recommended OEM filter for proper fit and function. Failure to use an OEM filter can result in leaks and water flow issues that limit water flow to the dispenser. 
Samsung french door refrigerator water dispenser not working
Image from Samsung

Dispenser Switch Is Broken

Dispenser switches provide each button on the touchpad with electricity to respond to your commands. When a switch is broken, it won’t provide the necessary voltage to dispense water or ice. If a Samsung water dispenser switch shows a lack of continuity with multimeter testing, it requires replacement.

Door Switch Failure

To prevent leaks, a refrigerator door switch turns the dispenser off if the door is open. When the switch fails electronically, the dispenser may remain off even if the door is closed. If multimeter testing shows that the switch has a lack of continuity, it should be replaced by a professional refrigerator service.

The experts at Advance Appliance Service can help when you find your Samsung refrigerator dispenser not working. Schedule a fast and professional repair today!

Why is the water dispenser on my Samsung fridge not working?

If the water filter is not connected or inserted well, the water dispenser may not work. Make sure the water filter is locked in place properly. A clogged water filter is often a culprit of poor water pressure. You can also increase the water pressure by replacing the water filter in a timely manner.

What causes refrigerator water dispenser to stop working?

A blocked, kinked, or frozen water line Water can stop flowing from the fridge dispenser when supply lines become frozen, clogged, or kinked. Some water lines run through the freezer, so if the temperature is set too low, the water line will become frozen. If there is ice in the line, allow it to defrost.

How do you get the water dispenser to work on a Samsung refrigerator?

To fix the above conditions and get the water dispenser to work again, please do the followings:.
Remove Air In The Water Line. ... .
Turn On The Water Line. ... .
Check The Water Filter. ... .
Check Tube Fitting At The bottom Of The Freezer Door..
Check The Water Tank..