Metro pcs customer service number to pay bill

The Affordable Connectivity Program (ACP) is a government program that reduces the customer’s broadband internet access service bill. One discount per eligible household and is non-transferable across households. An eligible household may obtain ACP-supported broadband service from any participating provider of its choosing and may apply ACP benefit to any broadband service offering of the participating provider at the same terms available to households that are not eligible for ACP-supported service. ACP service provider may disconnect the household’s ACP-supported service after 90 consecutive days of non-payment; the household will be subject to the provider’s undiscounted rates and general terms and conditions if the program ends, if the consumer transfers their benefit to another provider but continues to receive service from the current provider, or upon de-enrollment from ACP. A household may file a complaint against its provider via the FCC’s Consumer Complaint Center, consumercomplaints.fcc.gov; visit acpbenefit.org for more information on ACP. Unlimited while on our network. Mobile hotspot up to 10GB 4G LTE. Capable device required. Coverage is not available everywhere. Assurance Wireless reserves the right to change or cancel offers at any time. Prohibited network use rules & other restrictions apply. By activating your device and service, you agree to the Assurance Wireless Terms and Conditions. See terms (including arbitration provision) and details at assurancewireless.com.

Above are our top recommendations for how to contact Metro PCS, including their top phone number and live chat options. Below you can compare and contrast the 8 ways to contact Metro PCS by looking at which ones are the fastest and which ones other customers recommend the most for solving Metro PCS customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Metro PCS across the following mediums: Phone, Web, Facebook, Twitter.

Does GetHuman work with Metro PCS?

GetHuman does not work with Metro PCS's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Metro PCS at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Metro PCS's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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Reasons customers like you called recently

Trying to buy an Apple phone want to see if it's compatible with our service

Trying to change. Number to new phone from old phone

No signal. I think the account is closed because I forgot about payment

I would like to extend my payment.

I’m waiting for a refund from Metro Pc I need to talk to a rep

My phone needs to be unlocked its pass *** days

I bought a cell phone from june ** and it is still Locked

Phone was stolen want to have it shut off and clear all my information off of it

Please factory reset the phone number ********** I can't answer calls, see text or anyt...

I have been getting the runaround about My phone not working and I'm tired of it

Help me with my issue

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

Metro PCS is a prepaid phone service, also known Metro by T-Mobile. As one of the largest and oldest prepaid mobile phone brands, it isn't surprising that Metro PCS gets a lot of requests for customer service each and every day.

Why Do People Call Metro PCS Customer Support?

People call Metro PCS Mobile Customer support for a range of reasons, including:

• Ordering up new service
• Making changes to existing service
• Canceling phone service
• Buying new devices
• Inquiries about billing issues
• Troubleshooting and technical support
• Returning, upgrading, or replacing a device

Best Practices for Calling Metro PCS Customer Service

There are several things that you can do to help ensure that your call to Metro PCS customer service is handled quickly and professionally:

Make sure that you are calling the correct number. If calling from your Metro PCS phone, dial *611 for customer service or *99 to pay your bill. If you have purchased premium support for your handset, you will need to contact Assurant, the support provider, for service.

When calling, make sure you have relevant documentation handy. This may include billing statements, contracts, and communications between you and Metro PCS about your issue.

If calling for technical support with your device, try calling from a different phone or your computer so that you can troubleshoot with the customer service representative.

Have pen and paper nearby so that you can take notes during your call.

How do Consumers Feel About Calling Metro PCS Customer Service?

Online and news media sources do not report a pattern of dissatisfaction among Metro PCS users. It appears as though customers are generally satisfied with the level of customer support that they receive.

What Kind of Issues can a Metro PCS Customer Service Representative Resolve?

Issues that can be resolved by Metro PCS customer service agents include account setup, changes and cancelations, technical support, billing inquires and requests for information about the features and benefits you receive with your plan.

What Can't Be Resolved With a Call to Metro PCS Customer Service?

Metro PCS can resolve most issues, but not all. If you are having difficulties using a third-party financial product, such as a debit card, with your Metro PCS service, the customer service representative may not be able to resolve the issue.

Another common issue is an incompatibility between your device and Metro PCS service. A representative may be able to suggest a workaround but ultimately a third-party incompatibility will be your responsibility to resolve.

What Should You Do If You Have an Unsuccessful Call with Metro PCS?

If your call to Metro PCS customer service does not result in your question being answered or your issue getting resolved, don't give up. Unsuccessful calls to Metro PCS customer service happen for many reasons.

Here are some steps that you can take to help ensure that your issue is resolved:

• Review any notes that you took during your first call. You may be able to identify areas of miscommunication or misunderstanding.
• Call Metro PCS back. The next person you speak to may have more training or experience than the first agent you connected with. This new agent may be better able to understand and resolve your concerns.
• If a second call doesn't work, try getting in touch another way. One option is to connect via an online support ticket or through social media. These options can also provide you with a transcript of your communications, which can be helpful as you escalate your case.
• Visit a Metro PCS retail store. A store clerk or manager may be able to resolve your concern in the store or advocate for you with Metro PCS corporate.

Customer Number 888-863-8768 - by the Numbers

Phone number to dial888-863-8768

Call picked up by a real personYES

Department you're callingCustomer Service

Call center hoursMon-Sat 9am-7pm EST

Navigate phone maze to a humanDirect to a human

Rank (among phone numbers)1

Alternate methodsphone, web, facebook, twitter

Quality of communication47%

Information last updatedTue Dec 06 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

This is Metro PCS's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Metro PCS agent. This phone number is Metro PCS's Best Phone Number because 716,676 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-863-8768 include Account Restricted, Payment Arrangement, Device Support, Lost or Stolen Phone, Transfer Service and other customer service issues. The Metro PCS call center that you call into has employees from Dallas and is open Mon-Sat 9am-7pm EST according to customers. In total, Metro PCS has 5 phone numbers. It's not always clear what is the best way to talk to Metro PCS representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Metro PCS - by phone or otherwise

While 888-863-8768 is Metro PCS's best toll-free number, there are 8 total ways to get in touch with them. The next best way to talk to their customer support team , according to other Metro PCS customers, is by calling their 844-202-6332 phone number for their Call For New Service department. Besides calling, the next favorite option for customers looking for help is via 844-202-6332 for Call For New Service. If you think this information is inaccurate or know of other ways to contact Metro PCS please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Metro PCS.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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