This article is intended for faculty, staff, and students looking to locate the serial number or computer name of a University-owned computer. Show
RequirementsTo follow this article the user must be in front of a University-owned computer that requires a work ticket for repair or troubleshooting. Locating the Serial NumberTo better identify computers for work tickets, ITS may request the serial number or computer name from your University-owned computer. HP computers have a serial number with 10 alphanumeric characters. Apple computers have a serial number with 12 alphanumeric characters. If you are unable to provide the serial number, we will request the computer name and instructions for that can be found in the Locating the Computer Name section. HP DesktopsFor HP desktops, the serial number is located on a sticker on the top or side of the computer tower, as shown below: HP LaptopsFor HP laptops, the serial number is typically under the battery. However, on some thinner models without a removable battery, the serial number is located on the bottom middle near the hinge.Dell DesktopsYou can find the Dell desktop computer serial number(service tag) by looking for the label on the top, back or side of your computer tower. If your Dell computer is an all-in-one, then you can find the serial number on the lower back side of the all-in-one or on the all-in-one stand. Dell LaptopsDell laptops typically have the number on a label on the bottom of the computer, usually toward the middle. Older Dell laptop models may have the serial number(service tag) under the removable laptop battery on the bottom of the laptop. Apple DevicesFor any Mac, you can view the serial number from About This Mac:
If the Mac is not functional enough to boot into macOS, the serial number is also etched on the bottom of the stand for iMacs and on the bottom middle near the hinge for MacBooks. If the serial number isn't acceptable or is unreadable, ITS will accept a location description of the Mac instead. IMPORTANT NOTEThe blue Property of University of Michigan tag is NOT the serial number. Unfortunately, for diagnostic and location purposes, this tag provides ITS with no usable information. The blue property tag looks like this: Locating the Computer NameAs an acceptable alternative or if you are unable to provide the serial number, we will request the computer name. To find the computer name, please follow the steps for your operating system: OS X or macOS
Windows 8
Windows 8.1
Windows 10
TroubleshootingIf you have any questions or experience any issues with this article, please visit or contact the ITS Helpdesk for assistance. On Dell computers, the Dell Service Tag is the serial number. On a desktop, the label is probably located on the back of the computer case, but can also be located on the top or side of the system. On laptops, it is usually on the bottom, but look at the rest of the outside of the computer if you cannot find it. It can also be under a flip tab. It will contain information like this:If your Dell computer will not turn on you can go to the link below on another computer and fill in your service tag to find out about your warranty. IF YOUR DELL COMPUTER IS WORKING, FOLLOW THESE STEPS. If your Dell computer is working, follow these steps.
To complete a Cherwell laptop support form, you may select as follows on this laptop: Where is the Dell desktop Serial Number?Laptops and Desktops
Type cmd in the Windows search bar at the bottom-left of the screen, then select Command Prompt from the list of results. In the Command Prompt window, type wmic bios get serialnumber and press Enter. The Service Tag (Serial Number) appears as shown in the image below.
Is the Dell service tag the Serial Number?Get personalized support options by identifying your Dell product using the Service Tag, Express Service Code, or Serial Number. Service Tag is a seven alphanumeric code, and the Express Service Code is a 10 to 11 – digit numeric version of a Service Tag.
How do I find the Serial Number on my Dell monitor?The label is hidden on a card that tucks in on the left side of the monitor above the USB interface ports (Figure 1). The serial number, Service Tag (if applicable), and model number information will be located on the front of the card.
How many digits is Dell Serial Number?Service Tag is a seven alphanumeric code.
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