For questions about our company or website, use the mailing address provided or fill out the form below. Show
Members Do not use this form to ask questions about your health coverage or to provide confidential personal health information. If you are a Highmark plan member with questions about your coverage, call the member service number on the back of your insurance card (hours vary depending on plan). You can also contact our dedicated member service representatives through Twitter (@HighmarkHelp) or Facebook between 8 a.m. and 9 p.m., seven days a week. Please do not share personal health information or other private information on social media unless you are using a direct message on Twitter or a private message on Facebook. For anything else, call 1-800-241-5704 (TTY/TDD: 711) Monday through Friday 8:00 a.m. to 5:00 p.m. EST Have your Member ID card handy. Providers Do not use this mailing address or form for provider inquiries. Providers in need of assistance should contact provider services at 800-241-5704 (toll-free). Reporting Fraud Do not use this mailing address or form to report fraud. If you suspect fraud, contact Highmark's Financial Investigations and Provider Review (FIPR) Department. Our mailing address is:Highmark Fields marked with an asterisk (*) are required.By mailKeystone First Driving directions By telephoneMain telephone number Member Services Provider
Services By emailIf you have a question about Keystone First or your benefits, use our secure contact form. If you want general information about a health care topic, email our nurses. They will call you back within 24 hours. All other inquiriesHuman Resources For media inquiries only For business/corporate information regarding Keystone First and its affiliates, please visit AmeriHealth Caritas. Ask IBX If you have questions about our plans or need help enrolling, Independence Blue Cross is here to help. Please select a category below to help us direct your request. General InquiriesThe Independence Blue Cross Medicare Member Help Team can be reached by mail, online, or phone. Mailing addresses:For Keystone 65
HMO or Personal Choice 65 PPO: For MedigapFreedom, MedigapSecurity, or Security 65: For Select Option PDP: Forms:
Phone numbers:Scroll or swipe to reveal all table data.
Scroll or swipe to reveal all table data. To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Learn More or EnrollUnderstanding Medicare is no easy task, especially when you have so many questions such as:
Independence Blue Cross is here to guide you along the way and to answer your questions. Reach out to our Medicare sales and support team, by mail, email, or phone, to learn more about the Medicare options available to you and/or your loved ones in Bucks, Chester, Delaware, Montgomery, or Philadelphia counties in Pennsylvania. Mailing address:Keystone 65 HMO, Personal Choice 65(SM) PPO, MedigapFreedom, and MedigapSecurity Independence Blue Cross Email form:For more information about our Medicare plans, please fill out our Online Information Request Form. Phone number:For more information about Medicare Advantage plans, call toll-free 1-877-393-6733 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week. To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Locate an Informational MeetingJoin Independence Blue Cross for an educational meeting to learn more about Original Medicare, our plans and your choices. A licensed agent will be present to answer your questions. Find a meetingLearn about Medicare health options from Independence Blue Cross including Keystone 65 HMO, Personal Choice 65SM PPO, and MedigapSecurity. Attend an informational meeting today! Find a meeting. A sales representative will be present with information and applications. There is no obligation to enroll. For more information or to place a reservation by phone, please call toll-free 1-877-393-6733 (711 for the speech- and hearing-impaired), 8 a.m. to 8 p.m., seven days a week. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail. Member Benefits and Claims InquiriesIndependence Blue Cross Medicare Member Help Team is here to answer your questions about individual Medicare benefits, claims status, and to provide technical support. Email:To protect your privacy, we recommend that you send a secure email by logging in to our secure member portal, ibxpress.com. Phone numbers:Scroll or swipe to reveal all table data.
Scroll or swipe to reveal all table data. However, please be aware that on weekends and holidays from March 31 through September 30, your call may be sent to voicemail. Report Health Care FraudIf you suspect health care fraud, report it here. Like Us on FacebookConnect with us for daily information on Medicare, senior wellness, and more. By clicking the link you will be leaving the Medicare site. Website last updated: 1/22/2020 Is Independence Blue Cross Keystone Health Plan East?Keystone Health Plan East HMO plans. With a Keystone HMO plan from Independence Blue Cross, you can see any doctor or visit any hospital in the Keystone Health Plan East network. You pick a primary care physician (PCP), or family doctor, to coordinate your care.
What type of insurance is independence Keystone Health Plan East?Keystone Health Plan East is a Health Maintenance Organization (HMO). This is a managed care program. Coverage is available when your care is provided or referred by a Keystone primary care physician (PCP).
Is Keystone Health Plan East Medicare?Keystone 65 offers HMO plans with a Medicare contract. Enrollment in Keystone 65 Medicare Advantage plans depends on contract renewal. When this booklet says “we,” “us,” or “our,” it means Keystone Health Plan East, Inc.
Is Independence Blue Cross the same as Keystone first?In 2012, backed by parent companies Independence Blue Cross and Blue Cross Blue Shield of Michigan, Keystone Mercy became Keystone First. Today, Keystone First serves more than 300,000 Medical Assistance recipients in the five-county Greater Philadelphia area.
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Independence keystone health plan east customer service number
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