How to get money back from gift card

Someone might ask you to pay for something by putting money on a gift card, like a Google Play or iTunes card, and then giving them the numbers on the back of the card. If they ask you to do this, they’re trying to scam you. No real business or government agency will ever insist you pay them with a gift card. Anyone who demands to be paid with a gift card is a scammer. 

• What is a Gift Card Scam
• Spot the Scam
• What To Do If You Paid a Scammer with Gift Cards
• Safely Buying and Using Gift Cards
• Report Fraud

What is a Gift Card Scam

Gift cards are for gifts, not for payments. As soon as someone tells you to pay them with a gift card, that’s a scam. Gift cards are popular with scammers because they’re easy for people to find and buy. They also have fewer protections for buyers compared to some other payment options. They’re more like cash: once you use a gift card, the money on it is gone.

If someone calls and asks that you pay them with gift cards, that’s a scammer calling. And once they have the gift card number and the PIN, they have your money.

Scammers may tell you different stories to get you to pay them with gift cards, but this is what usually happens:

1. The caller says it’s urgent. They say you have to pay right away or something terrible will happen. They want to scare or pressure you into acting quickly, so you don’t have time to think or talk to someone you trust. Don’t pay. It’s a scam.

1. The caller usually tells you which gift card to buy. They might say to put money on an eBay, Google Play, Target, or iTunes gift card. They might send you to a specific store — often Walmart, Target, CVS, or Walgreens. Sometimes they tell you to buy cards at several stores, so cashiers won’t get suspicious. And the caller might stay on the phone with you while you go to the store and load money onto the card. If this happens to you, stop. It’s a scam.
2. The caller asks you for the gift card number and PIN. The card number and PIN on the back of the card let the scammer get the money you loaded onto the card. Don’t give them those numbers. It’s a scam. You’ll lose your money, and you won’t be able to get it back.

Spot the Scam

Only scammers try to convince you to pay with gift cards. If you know how to spot their tactics, you’ll be able to avoid the scam, and help others spot and avoid it. Here’s a list of common gift card scams and schemes:

• The caller says they’re from the government — maybe the IRS or the Social Security Administration. They say you have to pay taxes or a fine. It’s a scam.
• Someone calls from tech support, maybe saying they’re from Apple or Microsoft. They say there’s something wrong with your computer and you have to pay them to get it fixed. But it’s a lie.
• You meet someone special on a dating website, but then they need money and ask you to help them. This romance scammer makes up any story to trick you into sending them gift cards. Stop. Never send money or gifts to anyone you haven’t met in person — even if they send you money first.
• The scammer pretends to be a friend or family member in an emergency and asks you to send money right away — but not tell anyone. This is a scam. If you’re worried, hang up and call the friend or relative to check that everything is all right.
• Someone says you’ve won a prize, but first, you have to pay fees or other charges with a gift card. Remember: no honest business or agency will ever make you pay with a gift card. But also — did you even enter that sweepstakes?
• The caller says they’re from your power company, or another utility company. They threaten to cut off your service if you don’t pay immediately. But utility companies don’t work that way. It’s a scam.
• You get a check from someone for way more than you expected. They tell you to deposit the check, then give them the difference on a gift card. Don’t do it. That check will be fake, and you’ll be out all that money.

What To Do If You Paid a Scammer With Gift Cards

If you paid a scammer with a gift card, tell the company that issued the card right away. Keep the card and any receipts you have.

Contact information for some gift card companies

Amazon

• Call 1 (888) 280-4331 and follow the instructions provided.
• Keep the Amazon card itself and your receipt for the Amazon card.
• Learn about Amazon gift card scams and how to report them. Click on “Contact us.”

eBay

• Chat with eBay customer support, or have a representative call you back
• Keep the eBay gift card itself and your receipt for the eBay gift card.
• Learn about scams using eBay gift cards and how to report them.

Google Play

• Report the gift card scam to Google. If you don’t have a Google account, fill out this form.
• Keep the Google Play card itself and your receipt for the Google Play card.
• Learn about Google Play gift card scams and how to report them.

iTunes

• Call Apple Support right away at 1 (800) 275-2273. Say “gift card” to connect with a live representative.
• Ask if the money is still on the iTunes card. If so, Apple can put a freeze on it. You might be able to get your money back from them.
• Keep the iTunes card itself and your receipt for the iTunes card.
• Learn about iTunes gift card scams and how to report them.

Steam

• Report the gift card scam to Steam through Steam Support.
• Keep the Steam card itself and your receipt for the Steam card.
• Learn about Steam gift card scams.

• Call Target GiftCard Services at 1 (800) 544-2943 and follow the instructions provided.

MoneyPak

• Submit a fraud claim to MoneyPak.
• Keep the MoneyPak card itself and your receipt for the MoneyPak card.
• Learn about MoneyPak gift card scams.

Don’t see your card on this list? Look for the company’s contact information on the card itself, or do some research online to find out how to reach the card issuer. If you can’t find the contact information or the card issuer doesn’t want to talk to you, report it to the FTC.

Safely Buying and Using Gift Cards

Remember that gift cards are for gifts, not for payments. So if you buy gift cards to give away or donate:

• Stick to stores you know and trust. Avoid buying from online auction sites because the cards may be fake or stolen.
• Check it out before you buy it. Make sure the protective stickers are on the card and that they do not appear to have been tampered with. Also check that the PIN number on the back isn’t showing. Get a different card if you spot a problem.
• Keep your receipt. This, or the card’s ID number, will help you file a report if you lose the gift card.

Report Fraud

If someone asks you to pay them with gift cards:

• Report it to the FTC at ReportFraud.ftc.gov. Report it even if you didn’t pay. Your report helps law enforcement stop scams.
• Report it to your state attorney general.
• If you lost money, also report it to local law enforcement. A police report may help when you deal with the card issuer.