Why cant i send money on cash app

SAFE: Help protect all your payments and investments with a passcode or biometric features. Pause spending on your Cash Card with one tap if you misplace it. All of your information is stored securely.

FAST: Sign up and make your first payment in minutes. Instantly send and receive money from friends. Transfer money from Cash App to an external bank account instantly instead of waiting days. Use your Cash App account and routing numbers to receive deposits up to two days earlier than is standard with most banks.

FREE: Send and receive money at no cost. Order your debit card for free in minutes, and we’ll mail you your custom physical debit card in about a week. Invest in your favorite stocks commission-free with as little as $1. Brokerage services provided by Cash App Investing LLC, member FINRA / SIPC.

HERE’S HOW IT WORKS
Download and sign up for Cash App in a matter of minutes. The signup process is simple and fast so that you can start using Cash App right away.

SEND AND RECEIVE MONEY INSTANTLY
Receive, request, and send money from friends and family instantly with only a few taps. Cash App is the easy way to pay a friend back for dinner or split rent with your roommates.

GET A FREE CUSTOM VISA DEBIT CARD
Order your Cash Card (a customizable Visa debit card) directly from Cash App. You’ll be able to instantly make purchases using your virtual card. We’ll also mail you your physical laser-etched Cash Card so you can swipe, dip, or tap at any merchant. Debit card issued by Cash App’s bank partner(s). ATM withdrawal fees may apply.

RECEIVE YOUR PAYCHECK UP TO TWO DAYS EARLY
Deposit paychecks, tax returns, unemployment benefits, government stimulus payouts and more directly into your Cash App balance using your account and routing number. Receive deposits up to two days earlier than is standard with most banks. Use the same account and routing information to pay bills using your balance. Cash App is a financial services platform, not a bank. Banking services provided by Cash App’s bank partner(s).

GET INSTANT DISCOUNTS WITH CASH BOOST
Cash Card is the only free debit card** with instant discounts at your favorite stores, websites, apps, and restaurants. These instant discounts are easy to use and are applied to Cash Card transactions instantly. Just select a given Cash Boost in your app and then use your Cash Card to pay. It’s that simple. No points, no waiting, just instant savings.

BUY, SELL, SEND, AND RECEIVE BITCOIN
Cash App is the easy way to buy, sell, send, gift, and receive bitcoin (BTC) — get started instantly with as little as $1. You can also set up recurring buys of bitcoin, withdraw it to a different cryptocurrency wallet — or send it to friends and family with compatible wallets (even those who don't have Cash App) and use the Lightning Network to pay with bitcoin faster, and for free on Cash App. Add Bitcoin Boosts to your Cash Card to earn bitcoin on your purchases. Bitcoin services are provided by Cash App.

BUY & SELL STOCKS COMMISSION-FREE
Instantly begin investing commission-free. You can buy as little as $1 of stock in top US companies.*** Track stock prices in your app and monitor the performance of your overall investment portfolio. Create a list of companies to follow so you can stay up to date on performance.

*Brokerage Services are provided by Cash App Investing LLC, member FINRA/SIPC, subsidiary of Block, Inc. (fka Square, Inc.). Investing involves risk; you may lose money. Investments are not FDIC insured. Cash App provides Bitcoin services, not Cash App Investing LLC.

**Cash App is a financial services platform, not a bank. Banking services and Cash Card are provided and issued by Cash App’s banking partners, not Cash App Investing LLC.

***Fractional shares are not transferable. For additional conditions and limitations, see the Cash App Investing Customer Agmt.

Similar to apps like PayPal and Venmo, Cash App is a popular peer-to-peer payment system that lets you send and receive money. A full-featured financial platform, Cash App issues you a debit card tied to your Cash account and even lets you use it for investing and Bitcoin. Like any online service, though, sometimes things can go awry and it may not work when you need it. If Cash App is not working for you, here are seven ways to troubleshoot the app and get up and running quickly. 

Restart the app

If the Cash App doesn't appear to be working properly, the first thing to try is to close the app completely (sometimes called force-closing the app). Here is how to close an app on Android and close an app on iOS. After you close the Cash App, start it again and see if that has solved the problem. 

Try using the website instead

When you encounter a problem with an app like this, it can be annoying because there are so many potential issue. Is there a problem with your phone, the mobile app, or is the service offline entirely? One quick troubleshooting step: Try using the Cash App website. Log in and see if you can take care of your transaction there. If not, keep working your way through these steps.  

Check to see if the service is offline

Because the Cash App relies on an online service, it's possible that the service could be down, affecting connectivity for everyone. For many online services, you can check status on Downdetector, but Cash App has a better option: Cash App has its own status page, which can tell you if specific services like Send & Receive Money, Cash Card, Direct Depots and Add Cash are working properly. If the service you need is offline, there's nothing you can do except wait for the problem to be solved. 

Check your internet connection

If you're having trouble connecting to Cash App or completing a transaction from your mobile device, there's a good chance that you are having internet connectivity issues. The Cash App needs to be able to go online, of course, either via Wi-Fi or your phone's cellular service. Make sure you see a strong Wi-Fi or cellular signal in the status at the top of the phone's display. If it's not clear if you have reliable service, try to use another app that accesses the internet to make sure your connection isn't what's causing a problem.

Clear the Cash App's data cache

If nothing has solved your problem so far, it's possible that there is a problem with the Cash App's data cache. If the cache is corrupted, you might need to clear the cache to get the app working again. 

Unfortunately, the only way to clear an app's cache on the iPhone is to delete the app and then reinstall it from the App Store. But you can clear the Cash App's cache on your Android device without removing the app:

1. Start the Settings app and tap Apps.

2. If necessary, tap See all apps and then tap Cash App.

3. Tap Storage & cache. 

4. Tap Clear cache. 

Check with your bank 

Perhaps the problem isn't with the app not connecting properly — if you're having trouble completing a transaction, then the issue is more likely to be associated with your bank. You might need to talk to your bank's customer support to authorize the Cash App, or find out why you're having trouble with a transaction. If in doubt, call your bank. 

Contact Cash App's customer service

If all else fails, reach out to Cash App's customer support. The app maintains excellent customer service, both on the website and in the mobile app. 

On the app, tap your account icon at the top of the screen, then, in the Account & Settings section, choose Support. Tap Start a Chat to start a live chat. On the website, tap Settings in the navigation pane on the left, then tap Support at the bottom of the page. There's no live chat on the web, but you can send an email.