Find southwest confirmation number with credit card

Southwest Airlines provides travel itineraries with confirmation numbers to all travelers who purchase airfare with Southwest. Once you book your travel, you will receive an email from Southwest confirming your travel itinerary. Before your flight, you will need to access your travel itinerary for check-in purposes or to make changes to your reservation. For this you will need your confirmation number. If you do not have your confirmation number, look it up with the help of Southwest’s website.

Visit the Southwest Airlines website to retrieve your travel itinerary (southwest.com). On the homepage of Southwest’s website, click on the link to manage travel, check in online or change your reservations.

Click on the link to “Look Up Confirmation Number.”

Select “Credit Card Number” to look up your reservation using the credit card number you used to purchase your Southwest airfare. Enter your first and last name, departure city, departure date and your credit card number. Click “Continue”.

View your reservation and your confirmation number on the results page. Keep a copy of the confirmation number for your records.

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Tiffany Raiford has several years of experience writing freelance. Her writing focuses primarily on articles relating to parenting, pregnancy and travel. Raiford is a graduate of Saint Petersburg College in Florida.

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@dfwskier wrote:
@spurkapile wrote:
One other way to look your confirmation code up even on cancelled flights. Not sure why the SWA person didn't suggest rather than just thank the one person that suggested calling.
Go to My Account and then to Recent Activity. It will show all acitivity including cancelled flights, refunded miles, etc. along with your confirmation code. Ironically, it does NOT show travel fund credits.
I agree that SWA does not make this particular process easy. There is no reason you should not automatically see all your travel fund credits on My Account when you log in. This is clearly a business decision hoping that a certain amount of travle funds will lapse. If they can show that much detail on my "recent activity", they can list all the travel funds available. I have been an A List Preferred customer as well as achieving Companion fare status for four years straight and that doesn't feel like the SWA philosophy that I get with everything else.
Hello.
I think that almost everyone would like to see Southwest have a place where travelers xould find all of their available travel funds.

When you say "There is no reason you should not automatically see all your travel fund credits on My Account when you log in" there actually may be a reason. We have no idea how complicated it may be to buid a computer interface to capture all credits, a database to store them, and then revise the My Account webpage to provide access, As others have said, Southwest probably does not have the best IT department.
I really don't think the company is intentionally encouraging the loss of travel funds, but I do not know that for a fact. IMO Southwest is an honarable company, and encouraging the loss of travel funds is not something an honorable company would do.
Until the company provides the feature you seek, we should be responsible for our own actions, and simply save information we get from the company about unused travel funds. It really is that simple.

Sorry, I'll have to respectfully disagree with you on this one.

Having been a Southwest customer for 20+ years now, I've seen Southwest slowly make it harder and harder to track travel funds. It's very unlikely that this is a systems limitation, since this info was previously available -- and especially after they converted to the new booking system which promised to offer more features for customers.

They have actively removed travel funds confirmation codes that they used to provide from flight change emails; when you apply funds the webpage no longer lets you know if there's any residual funds left; My Account>Recent Activity used to show remaining travel funds; and they have made it harder to have reps look up funds if a customer calls.

The bottom line is very much the number one priority these days, so it's clear what the reasoning is regarding these incremental changes.

Is this "honorable"? That's a difficult question. Perhaps Southwest sees it as honorable to continue to allow use of funds without a change fee, and therefore tracking those funds should be up to the customer. That's a valid position.

But when you consider that each little step they take makes it harder to do so, what is "honorable" becomes fuzzy.

Was it "honorable" to limit the use of travel funds to only the original passenger, as they did in 2011?

In a larger context: Was it "honorable" to unilaterally expire all drink coupons that were issued without an expiration date? Or to make "fully-refundable" fares non-refundable after any itinerary change? To advertise that Rapid Reward points "Don't expire," when in fact they can, and do?

Ultimately, these are just business decisions.

That's not to suggest that Southwest is acting dishonorably -- just that perhaps they're not quite the customer-forward company they were several years ago. That these days, profit motives sometimes outweigh the "right thing to do."

I do believe that they try to be as ethical as possible. For example, after the huge IT crash that shut down their entire system in 2016, I was pleasantly surprised to see them go against policy and reimburse for travel expenses incurred by stranded passengers. And it's rumored that some of the items I mentioned earlier (non-refundablility of refundable fares, in particular) are being reconsidered. And, IMHO, compared to most other carriers, Southwest is still far above in most areas. Even after all the little cuts and restrictions and devaluations.

One hopes that over time that will continue to be true. I suspect so. But I do think that, just like how they're no longer the company they were 10 years ago, in another decade they won't be the company they are today. It's inevitable.

How do I retrieve my Southwest Airlines confirmation number?

Our Customer Support and Services Representatives (1-800-I-FLY-SWA) can help you find your confirmation number with some quick research. When you talk to them, have them verify the email address that you entered so we can make sure it's correct.

Can I look up my flight without confirmation number?

But if you forget it and want to know the possible way to check your flight details without a confirmation number (805) 626-7010, you can call the airline reservation department directly. You will contact a customer representative team to locate your reservation using your name and departure date, time, and city name.