Cant turn off audio description amazon prime app

Audio Descriptions narrate information about actions, characters, scene changes, on-screen text, and other visual content.

To find titles that support Audio Descriptions visit Amazon’s Movies and TV Shows with Audio Descriptions for a complete list.

  1. Start playback of a movie or TV show with Audio Descriptions available.
  1. Select the Subtitles and Audio option in your playback controls by swiping down.
  1. Select the audio track with the [Audio Description] tag to enable Audio Description or another audio language without the Audio Description tag to turn off Audio Description.

It’s just that easy.

Nelson Régo is the owner and founder of the Cool Blind Tech website since November of 2012. Nelson launched the first show on March 14, 2013. He also directs the website as a whole, hiring staff, originating new shows, and approving all content.

Cant turn off audio description amazon prime app

  • #1

I'm trying to watch Season 5 of The Expanse and there's a mechanical voice over telling me what's happening on the screen ("a door slides shut leaving Bobby with a bomb. She runs from the explosion." ) and I cannot figure out how to turn it off.

I've looked in Amazon settings, and on generic iTunes settings and can't figure it out. It appears to be an Amazon specific problem as it's happening on another show but not on iTunes shows.

I tried re-starting iTunes, and logging out/back in of Amazon on my TV. Please help!

Cant turn off audio description amazon prime app

  • #2

You have assisted viewing on.

Are you using a FireTV?

Cant turn off audio description amazon prime app

  • #3

Not a FireTV and have never had this issue before, it seems to have switched on (or i unwittingly switched it on) in the last week or so, despite using the TV for a few years and the Prime Video for I dunno, a year or so.
How do I turn off assisted viewing?

Cant turn off audio description amazon prime app

  • #4

This might help:

How do you turn off narrator on Amazon Prime?

Viewers can turn audio description on or off:

  1. Start playback of a movie or TV show with Audio Descriptions available.
  2. Select the Audio Languages option in your playback controls.
  3. Select the audio track with the [Audio Description] tag or the desired audio language without the tag.

Cant turn off audio description amazon prime app

  • #5

This might help:

How do you turn off narrator on Amazon Prime?

Viewers can turn audio description on or off:

  1. Start playback of a movie or TV show with Audio Descriptions available.
  2. Select the Audio Languages option in your playback controls.
  3. Select the audio track with the [Audio Description] tag or the desired audio language without the tag.

This is correct and should fix the problem.

Cant turn off audio description amazon prime app

  • #6

This might help:

How do you turn off narrator on Amazon Prime?

Viewers can turn audio description on or off:

  1. Start playback of a movie or TV show with Audio Descriptions available.
  2. Select the Audio Languages option in your playback controls.
  3. Select the audio track with the [Audio Description] tag or the desired audio language without the tag.

This is all within Amazon Prime Video? So Step 1 is just to hit play on The Expanse S5e1? Audio Descriptions are most definitely available, but I can't see anywhere that's an option to actually select. And how/where do I get to Step 2?

Thank you.

Cant turn off audio description amazon prime app

  • #7

Oh I got it!! I didn't realize you could change settings from within an episode, thought it had to be done beforehand on a more general screen. Fixed; hopefully I don't have to do it for each episode but at least I know how now.

Many thanks for the help guys.

Cant turn off audio description amazon prime app

  • #8

I'm trying to watch Season 5 of The Expanse and there's a mechanical voice over telling me what's happening on the screen ("a door slides shut leaving Bobby with a bomb. She runs from the explosion." ) and I cannot figure out how to turn it off.

I've looked in Amazon settings, and on generic iTunes settings and can't figure it out. It appears to be an Amazon specific problem as it's happening on another show but not on iTunes shows.

I tried re-starting iTunes, and logging out/back in of Amazon on my TV. Please help!

Just close your eyes and enjoy the movie

Cant turn off audio description amazon prime app

Cant turn off audio description amazon prime app

bsj

Renegade Crazed Genius

  • #10

I find assisted viewing hilarious sometimes

Cant turn off audio description amazon prime app

  • #11

I find assisted viewing hilarious sometimes

It would be great bit for an Airplane type movie.

Cant turn off audio description amazon prime app

  • #12

Assisted viewing is popular for foreign language learning, since it's lots of listening to someone talk about exactly what you're looking at.

Can not turn off Audio Description?

From your device's home screen, tap Settings. From the left, tap Accessibility. Tap Audio Descriptions. Make sure the Audio Descriptions setting is switched off.

Why is my prime narrating?

When you turn on an accessibility feature, your device functions differently (such as different gestures for navigation). If your device isn't responding to your touch, or you hear a voice whenever you touch the screen, you may have accidentally turned on VoiceView.

How do I turn off voice assistant on Amazon Prime?

Go to Settings, and select Accessibility. Select VoiceView. Confirm that you want to turn off VoiceView.