Blue cross blue shield of kansas provider phone number

Featured Blue Medicare Advantage plans

PPO

Blue KC Essential

• Low out-of-pocket max
• Dental, vision & hearing
• Over-the-counter benefit

HMO

Blue KC Spira Care

• Lowest out-of-pocket max
• $2,000 yearly for dental
• Over-the-counter benefit

PPO

Blue KC Simply Blue

• Same copay In- and Out-of-Network
• Flex benefit for dental, eyewear & more
• Personal emergency response system

View all plans

Request more information

We'll mail you a free Blue Medicare Advantage Information Kit. To receive a free Blue Medicare Advantage Information Kit in the mail with no obligation, simply enter your information in the form below and click the “Send” button. Or call us toll free at (855) 208-8246 (TTY:711) 8 a.m. to 8 p.m., Monday–Friday.

Blue Cross and Blue Shield of Kansas

General Inquiries

1-785-291-7000

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Boulevard
Topeka, KS 66629-0001

Care Management Programs

Asthma

Chronic Obstructive Pulmonary Disease
Congestive Heart Failure
Coronary Artery Disease
Diabetes

If you are deaf, hard of hearing, or have a speech disability, dial 711 for TTY relay services. For other language assistance or translation services, please call the customer service number for your local Blue Cross and Blue Shield company.

The State Employee Health Plan (SEHP) offers five medical plans (Plans A, C, J, N and Q) for Active State Employees, Non State Employer Group and NON-MEDICARE Eligible Retiree/Direct Bill Members.

The Deductible, Coinsurance and Out-of-Pocket (OOP) maximums differ among the plans and your medical benefits have no lifetime maximum. 

Your medical and pharmacy Out-of-Pocket maximums are combined.  Prescription benefits for all five plans are provided by CVS Caremark. 

All Plans include 100% coverage for preventive services when using a Network provider, including services like annual preventive exams, age-appropriate immunizations, mammograms, colonoscopies, etc.  

Network Providers accept the plan allowance as payment in full and saves you money.  Non Network Providers have not agreed to accept the plan allowance.  This means that in addition to your required Out-of-Pocket cost, any amount above the plan allowance will be your responsibility. Out-of-Pocket maximums which includes deductible, coinsurance and copays accumulate separately for Network and Non Network providers.

Click here to access the provider directory.

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Plan Year 2022 Resources

• 2022 Videos
• BCBSKS Enrollment Guide
• BCBSKS Welcome Handbook
• Telemedicine
• SmartShopper
• Dependent Documentation Requirements
• Adding a Newborn

Telemedicine is a fast, easy way to see a doctor. State of Kansas employees with BCBSKS can have live visits over their computer, tablet or phone with a doctor anytime through telemedicine visits.

Blue Cross provides telemedicine services through Amwell®, the industry’s leading telemedicine solution. With Amwell, you can register for free, and the cost per visit is less than emergency room, urgent care, or even in-office doctor visits. It's easy to use, affordable, private and secure.

• Amwell Information

SEHP members also have access to telemedicine through the HealthQuest Health Center. Click Here for more information.

You Have SmartShopper

Prices for the same in-network, high-quality procedure can vary dramatically. You can shop for medical care, compare costs and save money with SmartShopper. And you can earn a cash reward as a share of the savings.

Click Here for More Information

• BCBSKS Plan A
• BCBSKS Plan C
• BCBSKS Plan J
• BCBSKS Plan N

• BCBSKS Plan A
• BCBSKS Plan C
• BCBSKS Plan J
• BCBSKS Plan N

Email:

• Submit an Inquiry

Forms:

• Find a Form

Phone:

Blue KC Provider Hotline: 816-395-3929

Prior Authorization / Pre-Determination: 816-395-3989
View Prior Authorization requirements and submit requests with your provider portal account.

Portal Account & Password Support: 816-395-3700
We're here to help you create your online provider portal account, unlock your account, and reset your password.

Pharmacy Hotline: 816-395-2176

New Directions Behavioral Health: 816-237-2354

EDI Help Desk: 800-472-6481

Blue Card
Dedicated team partnering with other Blues plans to support members receiving out-of-area care

• BlueCard Provider Hotline: 800-320-9550
• BlueCard Eligibility: 800-676-2583

Medicare Advantage

• MA Provider Support: 866-508-7140
• MA Provider Support Fax: 877-549-1746

Medicare Supplement

• MedSupp Provider Support: 888-890-4423

ACA

• ACA Provider Support: 866-859-3822 (TTY:711)

Mail:

Blue Cross and Blue Shield of Kansas City
PO Box 419169
Kansas City, MO 64141

MA/Med Supp Provider Paper Claims & Written Inquiries:

Blue KC MA & Med Supp
Attn: Government Programs
PO Box 410080
Kansas City MO 64141

ACA/IFP/QHP Provider Paper Claims & Written Inquiries:

Blue Cross and Blue Shield of Kansas City
Attn: QHP IFP ACA
PO Box 411408
Kansas City, MO 64141

Dental Provider Representative

Email:

Visit:

Blue KC Headquarters
One Pershing Square
2301 Main Street
Kansas City, MO 64108

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