Samsung provides a great lineup of TVs and wall panels with resolutions up to 8k. Many additional “Smart” features are also provided such as Wifi and Bluetooth connectivity. Samsung preloads its TVs with many video streaming platforms such as Youtube, Netflix, etc. however, quite recently, a lot of reports have been coming in of the Youtube app not launching on the TV and it gets stuck on the silver screen whenever it is launched. After receiving numerous reports from multiple users we decided to investigate the issue
and came up with a set of solutions after implementing which the problem went away for most of our users. Also, we looked into the reasons due to which this issue is triggered and listed them below. Now that you have a basic understanding of the nature of the problem we will move on towards the solutions. Make sure to implement these solutions in the specific order in which they are listed. Solution 1: Relaunching the appThere is a bug with the Samsung TV where it sometimes does not load an ap properly. Therefore, in this step, we will be forcing the TV to try to reload the app while it is on the grey screen. For that:
Solution 2: Reinitializing the CacheIt is possible that certain “cached” data might be interfering with important system functions and preventing the app from launching, therefore, in this step, we will be reinitializing the cache by completely power cycling the TV. For that:
Solution 3: Reset TV to Default SettingsIn some cases, the TV might not be functional until it has been reset to the default settings of the manufacturer. Therefore, in this step, we will be resetting the TV to its factory settings in an attempt to get rid of this particular issue. For that:
Solution 4: Reinstall YouTubeIn some cases, the issue might be fixed by reinstalling Youtube completely. Therefore, in this step we will first uninstall Youtube from our TV and then install it again to fix this issue. For that:
Solution 5: Correcting TimeIn some cases, the time might not be set properly due to which this error is being triggered. Therefore, it is recommended to correct the time on your TV and check to see if that fixes the issue. For that:
Note: If the issue still isn’t fixed, try to update the firmware of your device and check to see if that fixes the problem for you. Also, try to clear the history and search results of your Youtube Account and check if that fixes this problem. In the end, Disconnect your ethernet connection and try to connect with the Wifi network.
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget. Why is my YouTube TV not working on my Samsung TV?Check for app or device updates
Check that you've installed the latest system updates for your device. Update to the newest available version of the YouTube TV app. Uninstall and reinstall the YouTube TV app.
How do I reset the YouTube app on my Samsung TV?For that:. Press the “Menu” button on the remote.. Click on “Settings” and then select “Support”. ... . Select the “Self Diagnosis” option and then highlight and click the “Reset” button. ... . After selecting reset, you will be asked for a pin.. How do I reset YouTube TV on my TV?Power reset or power restart of the TV.. Open the Settings screen. ... . Under the TV category, select Apps.. Select YouTube.. Select Clear data, and then OK.. Select Clear cache, and then OK.. Why has YouTube TV stopped working?Poor internet connectivity, corrupt or outdated software and device issues are the most common reasons that prevent YouTube TV from working right.
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