AKA:
AHCCCS Health Plan-United Healthcare
Eligibility:
Children and adults who are on AHCCCS in Gila, Pima, Pinal, and Maricopa counties
Intake Process:
Call or visit website to locate a provider. Bring photo ID, AHCCCS card, Social Security card, list of medications, and name of family doctor to first appointment.
Description:
Provides an AHCCCS Health Plan for central and southern Arizona. Partners with a system of providers that deliver behavioral health and medical care to people who are signed up for AHCCCS/Medicaid. Offers non-emergency medical transportation to and from covered medical and behavioral health appointments. This service is available for members who are unable to provide or pay for their own transportation. Website offers a database of providers searchable by location and service. Accepts and attempts to resolve complaints.
Hours:
Daily 8am-8pm member services; 24-hours nurse line; 24-hours transportation line
Program Fees:
None for information; co-pays may apply for some services
Languages:
English, Spanish; other languages through phone interpreter service
Handicap Accessible?
Yes
Address Listings
Physical (Primary)
Confidential location
Phoenix, AZ 85001
Mailing
PO Box 30769
Salt Lake City, UT 84130-0769
Contacts
Phone Numbers
Toll-Free Nurse Line
(877) 440-0255
Toll-Free Transportation
(888) 700-6822
//www.uhccommunityplan.com/az
Date of Official Change:
February 20, 2022
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AHCCCS Complete Care (ACC) / Developmental Disabilities (DD) / Long Term Care (LTC) / Dual Complete One (HMO-SNP) Medicaid Contact Information
ACC/DD/Dual Complete One Provider Call Center
1-800-445-1638, available from 8:00 a.m. - 5:00 p.m. Arizona Time
LTC Provider Call Center
1-800-293-3740, available from 8:00 a.m.- 5:00 p.m. Arizona Time
Arizona Provider Relations Physician & Hospital Advocate Team
Email: for claims issues
Include health care professional / facility name, contact name & phone number, any tracking / reference numbers, TIN, and brief description of issue.
Arizona Therapy Provider Resolution Team
Email: for claims issues
Include “NPC
(AZ)”/ Name/TIN/examples and a brief description of issue.
Fee Schedules: myoptumhealthphysicalhealth.com > Tools and Resources > Fee Schedules
Therapy Provider Call Center: 800-873-4575
Mailing Address
UnitedHealthcare Community Plan
1 East Washington, Suite 900
Phoenix, AZ 85004
Claims & Medical Records Mailing Address
UnitedHealthcare Community Plan
PO Box 5290
Kingston, NY 12402-5290
Behavioral Health Claims & Medical Records Mailing Address
United Behavioral Health
PO Box 30760
Salt Lake City, UT 84130-0760
Provider Claim Disputes Mailing Address
UnitedHealthcare Community Plan
Attn: Provider Claim Disputes
1 East Washington, Suite 900
Phoenix, AZ 85004
UnitedHealthcare Dual Complete One (HMO-SNP) Provider Claim Disputes Mailing Address
UnitedHealthcare Dual Complete
Attn: Provider Claim Disputes
PO Box
31364
Salt Lake City, UT 84131-0364
UnitedHealthcare Dual Complete One (HMO-SNP) Part C Member Appeals and Grievance Department
Attn: CA124-0187
PO Box 6103
Cypress, CA 90630-0023
UnitedHealthcare Dual Complete One (HMO-SNP) Part D Member Appeals and Grievance Department
Attn: CA124-0197
PO Box 61063
Cypress, CA 90630
Provider Service Voice Portal: 877-842-3210
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Health Plans Support by State
Find specific phone numbers, mailing addresses and contact information by state.
Technical Assistance
Support is available for help with using websites, electronic transactions and applications.
Network Contact
Your local network management contact is available to answer questions about working with us.
Need Help Accessing Tools on UnitedHealthcare Provider Portal?
If you can't access specific tools once you've signed in to UnitedHealthcare Provider Portal, please contact your portal Password Owner/Primary Administrator using the UnitedHealthcare Manage by Account tool on the UnitedHealthcare Provider Portal.
Are You a Member Looking for Help?
If you are a member covered by a UnitedHealthcare insurance plan and you are looking to verify your benefits, view your claims, find a provider or talk to a nurse, visit myuhc.com or call the customer service phone number located on the back of your member insurance ID card.
Accessibility Contact Information
We are committed to ensuring that our website and mobile applications are accessible to individuals with disabilities. If you need assistance using our website or mobile application, or assistance with a PDF, we can help you. Please call us toll-free at 1-844-386-7491, TTY 711.
If you need assistance using our website or mobile application, or assistance with a document on the website or application, we can help you. Please call us toll-free at 1-866-842-3278.
Reporting Fraud, Waste or Abuse to Us
When you report a situation that could be considered fraud, you’re doing your part to help save money for the health care system and prevent personal loss for others. If you suspect another provider or member has committed fraud, waste or abuse, you have a responsibility and a right to report it. Taking action and making a report is an important first step. After your report is made,
we will work to detect, correct and prevent fraud, waste, and abuse in the health care system.
Call us at 1-844-359-7736 or visit uhc.com/fraud to report any issues or concerns.