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SUPPORT ALERT
The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
Find additional information
Warranty Information
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Australian Consumer Rights
Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.
Samsung Top Loader Washing Machine Safety Recall
Important notice regarding the Safety Recall of Samsung Washing Machine
Get Started
Learn how to do everything from switching data to setting up your mail, alongside other handy hints and tips on our Get Started page. We'll be with you every step of the way.
Smart Switch Guide
Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.
Screen Replacements for Galaxy Smartphones
Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.
Smart Simulator
Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.
Galaxy Battery
Check out how you can take better care of your battery through proper use and charge.
SmartThings FAQ
Get started with SmartThings App that lets you easily control, monitor and automate your home from the comfort of anywhere.
Samsung Service: Terms & Conditions | Privacy Policy
Check out the latest Samsung Service Terms and Conditions.
Features & Apps
Exclusive Features & Apps for your Samsung Device.
News & Alerts
Current and comprehensive updates relating to Samsung Support Releases, Events and More.
Get Remote Support
Take advantage of Remote Support for TV's, mobile phones and tablets.
Galaxy Z Premier Service
Special customer care services are available when you purchase a Galaxy foldable device
Keep your Samsung Account secure
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
Windows Update Information
Find out if your device is compatible with Windows 10.
Samsung Members Community
We provide exclusive Bespoke Upgrade Care for the Galaxy Z Flip3 Bespoke Edition.
Mobile Phone Screen Repair
Samsung are introducing a new repair technique which allows our authorised technicians to repair the LCD display screen on a Mobile phone rather than replacing the entire LCD display.
Explore
Stories that inspire you to do more with your Samsung
devices.
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How to
Samsung Online Store
Shop online for the latest Samsung smartphones, tablets, wearables and accessories.
Join Members Community
Run device diagnostics, chat with Samsung Customer care or other Samsung fans, access to FAQs as well as tips & tricks without sending your device away
Warranty Information
Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.
Apps & Services Customer Support
Samsung Pay : 1300 362 603
Samsung Rewards : 1300 362 603
Find My Mobile : 1800 216 454
Galaxy Store : 1800 216 454
Galaxy Themes : 1800 216 454
Samsung Account : 1800 216 454
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