Important: If your Google Photos account is inactive for 2 years or you're over your storage limit, it may impact your content. Learn how your Google storage works. Some photos can seem to disappear because you’re on a different account. Step 2: Find photos from apps like Facebook or InstagramIt may be in your device folders.
Back up your device folders to find photos from other apps in your Photos view. Learn how to back up your device folders. Step 3: Check if your photo is deleted
Try other ways to find your photosIf you use a different gallery, but tap "Free up space" on Google Photos Important: Before you delete photos from your device, make sure you let Google Photos back up your photos first. Learn how to turn on backup. Check if back up is on
If backup is on
If backup is offImportant: Before you delete photos from your device, make sure you let Google Photos back up your photos first. Learn how to turn on backup. If you delete a photo from your device, you may not be able to recover it. Google Photos doesn’t back up photos right away. Find an archived photo If you can’t find a photo you don’t regularly view, it may be in your archive. Learn about your archive.
Search for a photo or video
Important: Make sure back up and sync is on. You can only search for backed-up photos. Learn how to turn on backup. Search for a photo or video Search for the right dates or keywords to find a lost photo or video. Sometimes, when you scan or download a photo from a device with the wrong date and time settings, the timestamp is different. Learn how to change timestamps on photos. To find a recently added photo or video:
If your item isn't in Recently Added, you can search for a person, place, or object in the photo:
If you can’t find a photo with search, try to:
Was this helpful? How can we improve it? How do I access my photos on the cloud?How to access iCloud Photos. Open the Photos app. Tap the Library tab to see your photos. Tap the Albums tab to see My Albums, Shared Albums, People & Places, Media Types, and Utilities.
How do I retrieve photos from the iCloud?In Photos on iCloud.com, click the Recently Deleted album in the sidebar. Select the photos or videos you want to recover, then click Recover.
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