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Updated October 3, 2022 – Below you will find the key information you need as a Lowe’s credit card holder to access your account online, make payments, and reach customer service for further assistance. Online Account Access
Customer Service – Help & Pay By Phone
Credit Card Payment AddressLowe’s Consumer Credit Cards: Lowe’s Business Rewards American Express: Other Lowe’s Business Credit Cards: Lowe’s Accounts Receivable Tech Help (back to top) To view your monthly Lowe's Credit Card online billing statement, we recommend that your monitor's screen resolution be 1024 x 768 or 800 x 600 pixels. Either monitor setting will permit you to view your E-Bill without having to scroll your
screen side to side. You can view your E-Bill at lower resolutions, but you will need to scroll from side to side to view the complete bill. For Mac users, go into your Control Panel, go to Monitor Settings and reset your resolution to 1024 x 768 or 800 x 600. Lowe's is using CheckFree to provide Lowe's Credit Card customers with the opportunity to receive and pay their bills online. You can enroll
with CheckFree for your Lowe's bill without charge, by enrolling at https://mybills.com/ebill/wbp/logon. CheckFree also offers expanded services for a monthly fee. What is CheckFree? (back to
top) CheckFree Corporation has been at the forefront of electronic payment processing for more than 15 years. CheckFree is the leading provider of electronic commerce processing services and software products for more than 850 financial institutions, 1.3 million consumers and 1000 businesses. Will Lowe�s charge me extra for receiving or paying my bill online (back to top) At this time there is no charge from Lowe�s for utilizing E-Bill or electronic payments. To access the no charge CheckFree enrollment site go to: https://mybills.com/ebill/wbp/logon. Once you receive a CheckFree email message indicating your activation for Lowe's E-bill has been approved, you can expect your next statement to be presented electronically in addition to receiving a paper statement. You should receive an email message from CheckFree within 48 hours of your activation request.
Is my E-Bill updated during the month? (back to top) No, the online is your monthly billing statement, like the billing statement you currently receive in the mail. Any payments or purchases made during the month will not be reflected until the next
month statement is sent. Your recent account activity is available through our online customer service, but not through E-Bill. To view your account activity go to: View My Account. While viewing your current Lowe�s bill, click to the "Statement History" navigational button at the top of screen. Click on the statement date you wish to view and the E-Bill detail will be displayed.
How many months of statement history can I view? (back to top) We will retain for your viewing, the most recent twelve (12) months of E-Bills as long as you continue to receive E-Bills. If you want to keep a longer history than that you need to print out a hard copy and keep it or save the data onto your hard drive by following your browser�s save feature. What happens if I delete my Lowe�s E-Bill on CheckFree? (back to top) After you veiw your online bill, you can delete it. Once the E-Bill is deleted, you will be unable to access your bill detail. To keep the bill detail, you will need to either print out a hard copy before deleting the E-Bill, or wait until next month�s E-Bill to view the current and historical bill detail. You can access previous bills by clicking on "Statement History". Will I continue to receive my paper bill? (back to top) Yes, you will continue to receive your Lowe�s paper bill until further notice. Will I receive online offers and promotions with my E-Bill? (back to top) Lowe�s Credit Card will not be sending online offers and promotions at this time. If I receive a duplicate E-Bill, which one do I select to view my electronic statement? (back to top) If you receive a duplicate E-Bill, click on the electronic statement listed second (or underneath the first) to view your bill detail. The other E-Bill has been disabled. What happens if I deactivate E-Bill? (back to top) Although you will still be able to access prior online billing statements, you will no longer receive new E-Bills once you deactivate. Please refer to your paper billing statement once you deactivate E-Bill. You may re-activate your E-Bill service at any time. Payment Information (back to top)Can I make a payment by mail if I receive my bills online? (back to top) We encourage our customers to take advantage of the benefits of the new electronic payment option, but you also can mail in your payment. Please be sure to include your payment coupon found at the top of your paper billing statement so that we can properly credit your account. Can I schedule automatic electronic payments? (back to top) Presently you are not able to schedule automatic electronic payments if you are using the CheckFree "free" service located at https://mybills.com/ebill/WBP/logon. However the ability to schedule automatic payments may be available in the future. If you are using CheckFree's expanded services, please refer to their documentation for functionality concerning scheduling payments. What if I don�t have enough money in the bank when I make an electronic payment? (back to top) We will be notified that the payment cannot be honored and your Lowe�s account may be assessed a return payment fee in addition to any late charges and finance charges that may normally accrue.
How far in advance of the due date should I schedule my electronic payments? Please be aware that you need to initiate the scheduled payment request at least five business days prior to the date you wish the payment to be processed. For example, if your payment due date is the 15th of the month, you need to access your E-Bill service by the 10th, then schedule the payment to be made on the 15th. How do I change or stop a payment that I have scheduled? (back to
top) Will I be assigned a payment confirmation number for my records? (back to top) Based on the version of the bill payment service that you are using, a confirmation number may or may not be provided. If you wish to keep a record of your payment, you can print out a hard copy of the completed payment page before submitting. Marketing/Advertising (Additional products) (back to top) For questions regarding additional products such as insurance, fee based subscriptions etc. please click here to for contact information. Can I pay my Lowes bill over the phone?Over the phone: If you want to pay by phone, call (800) 444-1408 and follow the prompts. In store: You can also make a Lowe's Store Card payment in any Lowe's store location, at the customer service desk.
Can I pay my Lowes credit card bill at Lowes?Can I pay my Lowe's credit card in the store? Yes, you can pay your Lowe's Advantage Card balance in-store. You can also make payments online and by mail.
How do I pay my Lowes credit card bill in store?You can pay your Lowe's credit card in any Lowe's store. If you're making an in-store payment for the first time, visit the customer service desk. A representative can explain the process for completing the payment.
How do I view my Lowes statement online?Sign in to your Lowe's Advantage Credit Account.. Click on Activity in the navigation bar.. Choose Statements.. Follow the easy enrollment instructions.. |