Bank of america authorized user online access

When hiring a bookkeeper or CPA it’s possible to give them “view only” access to your Bank of America account. So you don’t need to give them your login information.

To do this you will need to upgrade your account to include Account Management.

With Account Management, you can create individual account access levels and allow your accountant to view and manage accounts for your different businesses.

Tip: Bank of America’s Account Management also allows you to integrate Quickbooks into your account.

How to Add a User to your Online Business Suite

  1. Go to https://www.bankofamerica.com/smallbusiness/
  2. Select the Small Business tab
  3. Select Account Permissions 
  4. Select Add new user
  5. Enter the new user’s details then select OK
  6. On the left-hand side select Account & Services (or, select the Continue to Accounts & Services button)
  7. Select which services the user will have access to.

Managing Users

You can add additional users to your Online Banking profile and provide each with a separate Online ID and passcode.

You may designate the user level either as “user” (also sometimes referred to as sub-user) or “Administrator.”

An Administrator is a user who is able to create additional users and to edit and monitor other users. An Administrator is not eligible to enroll in other online business services or grant levels of access to other users that have not been granted to the Administrator.

For each user, you can designate which account(s) the user will have access to. You may also place limits on the types of transactions for each account the user is granted access to.

For each account linked to your Online Banking profile, you can designate each user’s access level and account settings.

User Access Levels

Access Levels (also sometimes referred to as Activity Levels) are either Transactional Access, View Access, or No Access.

Users have Transactional Access unless otherwise specified by you or an Administrator. A user with Transactional Access (also sometimes referred to as financial access or full access) will be allowed to transfer funds, make payments, perform account maintenance, and view account balances and activity on the account, subject to the selected account or general service settings.

View Access (also sometimes referred to as inquiry access or basic access) allows a user to only view account balances and activity, subject to the selected account or general service settings.

Account settings are levels of access and transactional limits that you and/or an Administrator may select for each user. In addition to specifying access level, you can also specify account settings, including transaction limitations. You can also designate certain “general service settings,” which are global settings that may affect more than one account. These include Full Access Bill Pay, Payroll Services, Direct Payments, and Express Invoicing.

You can also provide additional account settings on certain eligible accounts, such as allowing a user to view statements, view check images, or make transfers for the selected accounts. 

|

How do I change my legal name or legal title?

To change your legal name or legal title: Please bring a government-issued photo ID plus any additional documentation specific to your situation to any Bank of America financial center. An associate will give you forms to complete and will assist you with obtaining a new debit card and/or credit card.

If you are a co-owner or authorized user on the account: Please note that in order for us to update your name, the account owner (or other co-owners) must accompany you to the financial center.

If you have a name change due to:Please bring your government-issued photo

ID and the following documentation:

Legal name misspelling on your account Birth Certificate
Marriage Marriage Certificate
Divorce Divorce decree
Legal court order Legal court order
Adoption Adoption certificate

If you don't live near a financial center: Please contact customer service at 800.432.1000
(Mon-Fri 7 a.m.-10 p.m. or Sat-Sun 8 a.m.-5 p.m., eastern time).

Find a financial center

How do I close my account?

Open or switch to a new account
Things you can do to make sure your account is ready to be closed
How to close a checking/savings account
How to close a credit card account
How to close a IRA or CD account
What you can expect after your account is officially closed

We appreciate your business and are sorry to hear you want to close your account. We hope you'll consider speaking with us first so we can address any concerns you might have. Call us at 800.432.1000 to share your feedback with us.

Before proceeding with closure, you might be interested in converting your existing account to a different account or finding a new one.

Things you can do to make sure your account is ready to be closed

  • Confirm your mailing and email addresses are correct - we'll email you to let you know when your account is officially closed and send your final statement in the mail - please make sure your information is up-to-date. You can review and update your account profile by logging in to Online Banking.
  • Bring your account balance to zero - this is an important step. If you have a remaining balance, please transfer it to another account a few days before closing it because this process can take a while to complete. If your account has a negative balance, you'll need to pay it in full or talk to us before we can officially close it.
  • Cancel any recurring payments and stop making new transactions:
    • If you use your account to make recurring payments (such as internet access or subscriptions) you'll need to contact the businesses to let them know the account is closed and to make other payment arrangements.
    • If you have outstanding checks, let the payees know your account is closed.
    • Make sure all transactions have posted and are no longer pending before you request to close the account.
    • Make other arrangements for any direct deposits. We won't accept direct deposits into your account.
    • Turn off any features you might be using like Keep the Change or Balance Connect™ for overdraft protection.
    • For business accounts, if you have a Merchant Services account associated with the deposit account, contact the Merchant Services team before closing this account. If you have Remote Deposit Online (RDO) associated with the account, contact the RDO Help Desk before closing the account.
  • Please destroy any debit cards and checks associated with your account.
  • Download any statements you need for your records, since you won't have access to them once your account is closed.

How to close a checking/savings account

  • In person - visit us at a financial center near you. You can make an appointment and schedule a time that's convenient for you.
  • Phone - call us anytime at 800.432.1000 and please have your account number ready.
  • Mail - send a request in writing to:

    • Bank of America
    • FL1-300-03-15
    • PO Box 25118
    • Tampa, FL 33622-5118
    • Overnight delivery:
    • Bank of America
    • National Service and Solutions
    • FL1-300-03-15
    • 4909 Savarese Circle
    • Tampa, FL 33634-2413

    • Bank of America
    • FL1-300-03-15
    • PO Box 25118
    • Tampa, FL 33622-5118
    • Overnight delivery:
    • Bank of America
    • National Service and Solutions
    • FL1-300-03-15
    • 4909 Savarese Circle
    • Tampa, FL 33634-2413

    Here are a few things you'll need to do if you mail your request:
    • Include your name, address and account number on the letter.
    • All account owners need to sign it.
    • If you have a balance, let us know if you'd like it to be transferred to another Bank of America deposit account or mailed to you as a cashier's check.
    • If your account balance is more than USD $25,000, your letter will also need to be notarized by a notary.

How to close a credit card account

  • Visit a local financial center to speak with a personal banker
  • Call us at 800-732-9194
  • Submit your request in writing to:
    Bank of America
    P.O. Box 982234
    El Paso, TX 79998-2234

What you can expect after your account is officially closed

  • If we have your email address on file, we'll send you a message once your account is officially closed.
  • You'll receive your last statement in the mail, so you can confirm there aren't any unexpected transactions. If something doesn't match, please contact us right away.

How do I stop payment on a personal check?

You can request a stop payment on a personal check via Online Banking or by calling customer service at 1.800.432.1000 Monday through Friday from 7 a.m. to 10 p.m.; Saturday and Sunday from 8 a.m. to 5 p.m., local time or by calling the number on your statement.

To request a stop payment via Online Banking, please select the account and click Stop payment on a check under Services. Then complete the required information.

You will need to provide the following information: check number, date written, exact amount, and payee. If the amount and check number are not exact, the check may be paid. The stop payment cannot be placed on an item that has already been presented. A stop payment on a personal check will be effective for 6 months. We ask that you contact us if any information on the confirmation is not correct. For further information regarding stop payments, stop payment fees or regarding bank and customer responsibilities, please refer to your Deposit Agreement and Disclosures brochure.

How can I withdraw money from my personal checking account?

Lots of ways, including:

  • Online Banking - to transfer funds between Bank of America accounts
  • Bill Pay - to pay your bills in minutes from one simple site
  • Cash withdrawals from Bank of America ATMs and other ATMs (at non-Bank of America ATMs we charge a fee for withdrawals; the ATM operator may charge an additional fee)
  • Telephone transfers between Bank of America accounts
  • Transfers between linked accounts at Bank of America ATMs
  • Bank of America debit card purchases at participating merchants
  • Scheduled transfers
  • Personal checks
  • Transactions with a financial center teller

(Additional transaction fees may apply. Refer to the disclosure you received with your account setup materials.)

How do Transactions Made After Business Day Cut-off impact my account?

Certain transactions you make to your checking accounts after the business day cut-off and before midnight* are included in the balance we use to pay transactions that night. This process may impact when fees apply to your accounts. The credits can help you avoid overdrafts, returned items and related fees. However, the debits may cause you to incur overdrafts, returned items and related fees.

The After Business Day Cut-off transaction deadline is based on the state where you opened your account and is listed in the table below:

After Business Day Cut-off Transaction Deadline:

State Where Account Was Opened*After Business Day Cut-off Transaction Deadline
AR,AZ,CA,IA,ID,IL,IN,KS,MI,MO,NM,NV,OK,OR,TX,WA 11:59 PM Central Time
CT,DC,DE,FL,GA,MA,MD,ME,NC,NH,NJ,NY,PA,RI,SC,TN,VA 11:59 PM Eastern Time

*may not be midnight local time in some states.

The following credit transactions increase your balance used to pay transactions that night: cash deposited at an ATM or at a financial center, and transfers to your account from another Bank of America deposit account made at an ATM, at a financial center, through Online Banking or through Customer Service.

The following debit transactions reduce your balance used to pay transactions that night: cash withdrawals made at an ATM or at a financial center, and transfers from your account made at an ATM, at a financial center, through Online Banking or through Customer Service. To maintain a positive balance you need to ensure you have adequate funds in your account or in an account you linked for overdraft protection. Learn more about Overdraft Protection to cover these transactions.

The table below shows how transactions you make affect the balance we use to pay transactions, and the date that a transaction will appear on your account statement.

Transaction CompletedIncluded in Balance used to Pay Transactions that Night?Posting Date
Before today's Business Day Cut-off Yes Today's Date
AFTER today's Business Day Cut-off and BEFORE midnight* Yes Our Next Business Day
Midnight or after* No Our Next Business Day

*may not be midnight local time in some states, see After Business Day Cut-off Transaction Deadline table.

The 2nd row in the table above illustrates that transactions made between Business Day Cut-off and midnight are included in your balance used to pay transactions that night but post to your account on our next business day.

What is the bank's holiday schedule in 2021?

Bank of America offices and financial centers will be closed in observance of the following holidays:

New Year's Day January 1
Martin Luther King Jr. Day January 18
Presidents' Day February 15
Memorial Day May 31
Independence Day July 5
Labor Day September 6
Columbus Day October 11
Veterans' Day November 11
Thanksgiving Day November 25
Christmas Day December 25

Please note that holidays may affect the time it takes to process certain transactions, and that updated transaction information may not display until the next business day after the holiday.

What is the FDIC?

The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government. If an FDIC-insured bank for savings association fails, the FDIC protects depositors against the loss of their insured deposits. FDIC insurance is backed by the full faith and credit of the United States government.

For more information about FDIC insurance, including the "Your Insured Deposits" layer brochure, visit the FDIC website layer. You may also contact the FDIC by calling 877-ASK-FDIC (877-275-3342).

What does the FDIC insure?

FDIC insurance covers all types of deposit accounts (checking, savings, money market savings and CDs), as well as bank individual retirement accounts (IRAs).

What is the insurance limit?

Deposits in checking accounts, savings accounts, money market savings accounts and Certificates of Deposit (CDs) are insured up to $250,000 per depositor, per insured bank, for each account ownership category under the FDIC's general deposit insurance rules. Deposits in bank individual retirement accounts (IRAs) are separately insured up to $250,000 per owner.

To learn more, contact the FDIC toll-free at 1.877.ASK.FDIC (1.877.275.3342) or visit www.fdic.gov layer.

Does Bank of America participate in the FDIC’s Transaction Account Guarantee Program?

As of January 1, 2010 Bank of America no longer participates in the FDIC's Transaction Account Guarantee program. Coverage under the FDIC's basic deposit insurance rules continues to apply. Funds held in noninterest-bearing transaction accounts will no longer be guaranteed in full under the Transaction Account Guarantee Program, but will be insured up to $250,000, per depositor, per insured bank, for each account ownership category under the FDIC's general deposits insurance rules.

What should I do if I get an abandoned property notification from Bank of America?

If you have not accessed your account for an extended period (typically 3 years or more), you may receive a letter from us letting you know your account is considered abandoned and may be turned over to the state under escheat laws. You will need to follow the instructions on your letter to contact the bank and prevent escheatment.

What is escheatment? Escheatment is the process of reporting and remitting abandoned/unclaimed property to the appropriate state agency for custodial safekeeping. Each state has laws that govern when accounts are considered inactive and/or abandoned and when we’re required to send a customer’s property to the state.

Property types subject to escheatment include:

  • Checking and savings account balances
  • CD and IRA balances
  • Safe deposit box contents
  • Cashier’s checks and other official items that are not negotiated
  • Securities (such as stocks, bonds and mutual funds)

We encourage you to log in and check your balances regularly to keep your accounts active. Questions? Contact us at 800.432.1000.

Can an authorized user have an online account Bank of America?

You can add someone over the phone by calling customer service, but it's even easier to do online. You just need the authorized user's name, birth date, Social Security number and phone number. Here's how to add an authorized user to your Bank of America account online: Log in to your Bank of America online account.

Can an authorized user have an online account?

For instance, some credit card issuers permit authorized users to access account information online. If yours does, you may be able to make payments, which could come in handy if the primary account holder is unable to or expects you to cover your own charges.

Do authorized users get their own Log in?

You can set up multiple authorized users with their own unique ID and password – which gives them access only to the accounts and services you set. Here's how: After signing in, choose "Account management" and then "Access & Security Manager"

How do I manage authorized users on Bank of America?

We can help you add or remove an authorized signer on your account. In order to add or remove an authorized signer on your Business Advantage account, you'll need to schedule an appointment in a financial center and bring a government-issued photo ID for all existing and new authorized signers/owners.