Amazon customer service talk to a human

Amazon Phone Numbers and Emails

Toll-Free Number:

Customer Service:

  • (877) 375-9365

    Amazon Alexa (In the US)

  • (206) 922-0197

    Amazon Alexa (Outside the US)

  • (833) 674-7268

    Amazon Business American Express Card (American Express)

  • (866) 216-1075

    Amazon Payments, Inc.

  • (888) 247-4080

    Amazon Rewards Visa Signature Card (Chase Bank)

  • (800) 346-5538

    Amazon.com Business Rewards Visa Card (Chase Bank)

  • (866) 634-8380

    Amazon.com Corporate Revolving Credit (Synchrony Bank)

  • (866) 634-8379

    Amazon.com Store Card (Synchrony Bank)

  • (206) 922-0880

    International

  • (866) 634-8381

    Pay-In-Full Credit Line (Synchrony Bank)

  • (800) 372-8066

  • +44 800 279 7234

    UK

Amazon Emails:

Customer Service

Amazon Alexa Support, Amazon Flex Support, Amazon Kindle Support, Amazon Payments, Report a Merchant, General Support

Investors/ Franchising

Legal

Copyright Infringement Inquiries

Claim Your Business

More phone numbers and emails Less phone numbers and emails

Amazon Contact Information

Corporate Office Address:

Amazon.com, Inc.

P.O. Box 81226 2021 7th Avenue

Seattle, Washington 98108-1226

United States

Other Info (opening hours):

Transaction Disputes:

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226

Other Location:

Amazon Digital UK Ltd

1 Principal Place

Worship Street

London

EC2A 2FA

Summary of Amazon Customer Service Calls

870K TOTAL
CALLS

07:37 AVG CALL
DURATION

15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Amazon Customer Service?

Shipping and Delivery Question:

  • 36m ago “Have not received full refund”
  • 42m ago “Package says delivered but was not delivered to me.”
  • 43m ago “Missing item”

Payments and Charges Question:

  • 39m ago “Double billing”
  • 42m ago “Amazon music charge”
  • 42m ago “Wrong charge on my account”

Account Question:

  • 39m ago “Prime account question”
  • 43m ago “Account suspended”
  • 45m ago “Password problems”

Return/ Replace Question:

  • 37m ago “Exchange”
  • 37m ago “Order returned”
  • 45m ago “I want to return a product”

Request for Information Question:

  • 39m ago “Questions about my new order I'm getting ready to place. Price isn't correct”
  • 52m ago “Need to find out if I can get a discount on Amazon prime. My husband is a disabled veteran”
  • 58m ago “Question about original packaging”

Refund Question:

  • 38m ago “Refund”
  • 1h ago “Money not refunded”
  • 1h ago “Refunds money”

Activation/ Cancellation Question:

  • 37m ago “Need cancellation my order”
  • 42m ago “Canceling membership”
  • 45m ago “Cancel”

Product/ Service Question:

  • 54m ago “Membership”
  • 1h ago “Damaged package”
  • 1h ago “Problem with a product not working”

Cards Question:

  • 43m ago “Problem with store card”
  • 45m ago “Need to pay with my gift card”
  • 1h ago “Take card off the account”

Staff Question:

  • 47m ago “Customer service help”
  • 1h ago “Customer service”
  • 1h ago “Bad customer service”

Employment Question:

  • 1h ago “Verify employment”
  • 1d ago “401K”
  • 1d ago “Job start”

Website/ Application Question:

  • 1h ago “Unable to place order online”
  • 2h ago “Prime application problem”
  • 19h ago “Translate the site of Amazon from Spanish to English”

Other Question:

  • 37m ago “I want to place an order”
  • 38m ago “Bad product”
  • 41m ago “Check if order went through”

About

Amazon Return Policy

To read more: https://www.amazon.com/gp/css/returns/homepage.html/ref=footer_hy_f_4

Amazon Privacy Policy

Amazon.com knows that The User care how information about The User of Website is used and shared, and Amazon appreciate The Client's trust that The Company will do so carefully and sensibly. This notice describes Amazon's' privacy policy. By visiting Amazon.com, The User of Website are accepting the practices described in this Privacy Notice. The information Website learn from customers helps The Company personalize and continually improve The Customer's Amazon experience. Here are the types of information Amazon gather. Information about Company's customers is an important part of Amazon's' business, and The Company are not in the business of selling it to others. Amazon share customer information only as described below and with subsidiaries Amazon.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice. Third-Party Service Providers: Website employ other companies and individuals to perform functions on Company's behalf.

To read more: https://www.amazon.com/gp/help/customer/display.html/ref=footer_privacy

Amazon Pros and Cons

Pros: Fast delivery, Convenience, Convenient, Quick delivery, I have used amazon many many times

Cons: Poor customer service, Customer service, No customer service, Bad customer service, Lack of customer support

Related Companies

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Summary

Amazon.com, Inc. is an American publicly held company. The company specializes in electronic commerce. Amazon is headquartered in Seattle, Washington. Amazon.com was launched as an on-line bookstore by Jeff Bezos in 1995. Later on the web site expanded into the other products lines of videotapes, DVD, music CDs, computer software, apparel, electronics, jewelry, sporting goods, toys, baby products, furniture, and so much more.
Amazon was one of the very first companies to sell merchandise on the Internet. In 1997 the company completed its initial public offering.

Amazon managed to survive the dot.com bubble burst in the end of 1990s and get profitable again.

Amazon customer service talk to a human

Amazon is ranked 30 out of 467 in Auctions and Marketplaces category

Area Served

USA, UK, Worldwide, Europe, Canada, Other, Asia

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Amazon customer service talk to a human

Amazon customer service talk to a human

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How do I speak to a person on Amazon?

Amazon's customer service phone number is 1-888-280-4331. This number operates 24/7. Email: Amazon's customer service email address is [email protected], but as Insider reports, the e-commerce company prefers to handle support via live chat or phone.

Can I live chat with someone on Amazon?

Under the Customer Service section, tap the Contact Us option. Select the Get help with something else option at the bottom of the page. Scroll down to the bottom of this page and tap the Something else option. Select I need more help to open a new live chat window.