During peak call volume times, callers may experience longer wait times if choosing to speak directly to a Customer Services Representative. For a faster response, our Interactive Voice Response System
(IVRS) or our OWCP Medical Bill Process web portal provide the same detailed, up to date information. Both systems are available 24 hours a day, 7 days a week, every day of the year (except during times of scheduled maintenance). If you need to speak with a representative, they are available between the hours of 8:00 a.m. – 8:00 p.m. (Eastern Time) To expedite your call with the IVR / Contact Center, please have the following information available: Division of Federal Employees’ Compensation (DFEC): 1-844-493-1966 Please refer to the Quick Guide on how to use the Interactive Voice Response System (IVRS) To submit GENERAL CORRESPONDENCE regarding medical coverage, please send mail to the
following OWCP program specific mailing address. Division of Federal Employees’ Compensation (DFEC) Division of Energy Employees Occupational Illness Compensation (DEEOIC)Contact Information
Call Us (Interactive Voice Response)
•
OWCP Provider ID Number OR Provider Tax ID Number
• Provider / Facility Name (as listed in the WCMBP system)
• Provider / Facility Address (as listed in the WCMBP system)
• Claimant Case Number (Note: social security number will not suffice)
Division of Energy Employees Occupational Illness Compensation
(DEEOIC): 1-866-272-2682
Division of Coal Mine Workers’ Compensation (DCMWC): 1-800-638-7072
General Correspondence
PO Box 8311
London, KY 40742-8311
General Correspondence
PO Box 8306
London, KY 40742-8306
Division of Coal Mine
Workers’ Compensation (DCMWC)
General Correspondence
PO Box 8307
London, KY 40742-8307
For correspondence related to PROVIDER ENROLLMENT for all OWCP programs, please mail or fax to:
Provider Enrollment
PO Box 8312
London, KY 40742-8312
Fax: 888-444-5335
Please mail ALL BILLS to the address below that corresponds with the OWCP program responsible for your patients' medical benefits:
Division of Federal Employees’ Compensation (DFEC)
General Bills
PO Box 8300
London, KY 40742-8300
Division of Energy Employees Occupational Illness Compensation (DEEOIC)
General Bills
PO
Box 8304
London, KY 40742-8304
Division of Coal Mine Workers’ Compensation (DCMWC)
General Bills
PO Box 8302
London, KY 40742-8302
Division of Federal Employees’ Compensation (DFEC): 1-800-215-4901
Division of Energy Employees Occupational Illness Compensation (DEEOIC): 1-800-882-6147
For technical issues related to EDI submission, please contact the EDI Helpdesk at 1-800-987-6717. The hours of operation are 8:00 a.m. – 8:00 p.m. (Eastern Time)
Pharmacy/LMNFor pharmacy related questions or issues, please visit: //owcprx.dol.gov
You can contact our offices by phone, email, or mail. For claim specific questions, please direct your inquiry to the examiner handling your claim. If you are unsure who to contact, you can reach out to the Resource Center closest to your home. A
listing of Resource Centers can be found below or by clicking here (Resource Center Information). For general inquiries, please email . For inquiries related to medical billing that require additional/escalated
assistance (including provider billing inquiries, claimant requests for medical reimbursements, denial explanations/appeals, overpayments, provider enrollment requests, or questions related to billing codes or fee schedules), please email . Claims Specific Inquiries/Documents:Division of Energy Employees Occupational Illness Compensation (DEEOIC)
Email Inquiries:
Telephone Inquiries:
DEEOIC Telephone Numbers
DEEOIC Office Phone NumbersNamePhone Number DEEOIC toll-free number
1-866-888-3322
Medical Benefits Adjudication Unit (National District Office) toll-free number
1-866-888-3322
Final Adjudication Branch (FAB) toll-free number
1-866-538-8143
DEEOIC Medical Billing Question toll-free number
1-866-272-2682
National Institute for Occupational Safety and Health (NIOSH)
Office of Compensation Analysis and Support (OCAS)
1-877-222-7570
Office of the Ombudsman for EEOICP
1-877-662-8363
TTY number for all Department of Labor Questions
1-877-889-5627
Reasonable Accommodation Request
(303) 462-6401
NamePhone Number DEEOIC National Office
(202) 693-0081 (Main)
(866) 888-3322 (Toll Free)
(202) 693-1465 (Fax)
Cleveland District Office
(216) 802-1300 (Main)
(216) 802-1308 (Fax)
(888) 859-7211 (Toll Free)
Denver District Office
(720) 264-3060 (Main)
(720) 264-3099 (Fax)
(888) 805-3389 (Toll Free)
Jacksonville District Office
(904) 357-4705 (Main)
(904) 357-4704 (Fax)
(877) 336-4272 (Toll Free)
Seattle District Office
(206) 373-6750 (Main)
(206) 224-1216 (Fax)
(888) 805-3401 (Toll Free)
Written Inquiries:
U.S. Department of Labor OWCP/DEEOIC
P.O. Box 8306
London, KY 40742-8306
Medical Bill Pay Inquiries:
U.S. Department of Labor OWCP/DEEOIC
P.O. Box 8304
London, KY 40742-8304
General Inquiries (not specific to a claim)
U.S. Department of Labor, DEEOIC
200 Constitution Avenue, NW, Room C-3510
Washington, DC 20210
Resource Center Information:
DOL Resource CentersCalifornia Resource Center 7027 Dublin Blvd., Suite 150 Dublin, California 94568 | Telephone: (925) 606-6302 Fax: (925) 606-6303 Toll Free: (866) 606-6302 |
Denver Resource Center 8758 Wolff Court, Suite 101 Westminster, Colorado 80031 | Telephone: (720) 540-4977 Fax: (720) 540-4976 Toll Free: (866) 540-4977 |
Espanola Resource Center 412 Paseo De Onate, Suite "D" Espanola, NM 87532 | Telephone: (505) 747-6766 Fax: (505) 747-6765 Toll Free: (866) 272-3622 |
Hanford Resource Center 303 Bradley Blvd., Suite 206 Richland, WA 99352 | Telephone: (509) 946-3333 Fax: (509) 946-2009 Toll Free: (888) 654-0014 |
Idaho Resource Center Exchange Plaza 1820 East 17th Street, Suite 250 Idaho Falls, ID 83404 | Telephone: (208) 523-0158 Fax: (208) 557-0551 Toll Free: (800) 861-8608 |
Las Vegas Resource Center Flamingo Grand Plaza 1050 East Flamingo Road, Suite W-156 Las Vegas, NV 89119 | Telephone: (702) 697-0841 Fax: (702) 697-0843 Toll Free: (866) 697-0841 |
New York Resource Center 6000 North Bailey Avenue Suite 2A, Box #2 Amherst, New York 14226 | Telephone: (716) 832-6200 Fax: (716) 832-6638 Toll Free: (800) 941-3943 |
Oak Ridge Resource Center Jackson Plaza Office Complex 800 Oak Ridge Turnpike, Suite C-103 Oak Ridge, TN 37830 | Telephone: (865) 481-0411 Fax: (865) 481-8832 Toll Free: (866) 481-0411 |
Paducah Resource Center Barkley Center, Unit 125 125 Memorial Drive Paducah, KY 42001 | Telephone: (270) 534-0599 Fax: (270) 534-8723 Toll Free: (866) 534-0599 |
Portsmouth Resource Center 3612 Rhodes Ave New Boston, OH 45662-4935 | Telephone: (740) 353-6993 Fax: (740) 353-4707 Toll Free: (866) 363-6993 |
Savannah River Resource Center 1708 Bunting Drive North Augusta, SC 29841 | Telephone: (803) 279-2728 Fax: (803) 279-0146 Toll Free: (866) 666-4606 |