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I booked my reservation through AAdvantage cars and hotel. Unfortunately, my flight was canceled. I contacted advantage and let them know immediately, they told me my reservation is non-refundable, but they will contact la Quinta and explain my situation. It took almost 3 weeks for the hotel to respond, and they just said no because of the policy. The policy said it's non-refundable. I get that, but it's not because of I just want to cancel it for no-reseason. It's the flight that got canceled. I also booked a car reservation, and they just refunded me even though they also have the same non-refundable policy, but they granted the refund because they understand my situation. I tried to call the hotel, but nobody even answered the phone. Stay away from businesses like these, just money hungry. I paid cash and mileage for nothing.…
Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
decent hotel and very kind staff. only two complaints were the breakfast options because it was full of only potatoes - no vegan or gluten free options, no pancakes or waffles or any types of bacon only fake uncooked looking sausage but the staff was VERY KIND
Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Nicholas Valle, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 6 days ago
Thank you so much for staying with us. We're glad to hear you enjoyed your stay. We are so sorry that the breakfast was not to your liking. We will look into what we can do better. Thank you for the feedback so we can improve. We hope you give us another chance in the future to make it right.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susy C wrote a review Sep 2022
2 contributions
Customer service was poor. Asked for extra pillows/towels at check-in, didn't receive them. When asked for them at night, they said they didn't have any. Door to bathroom was very dirty, had handprints all over.
Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Nicholas Valle, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 6 days ago
I am so sorry to hear you had such an unpleasant stay. We will look into what we can do better in responding to guest requests. Thank you for the feedback so we can improve. We hope you give us another chance in the future to make it right.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Coffs Harbour, Australia415 contributions146 helpful votes
The shuttle from LAX to hotel was great. The lobby is not so good but our room was better than expected, although the bed was a bit spongy. For 1 night its totally adequate and the breakfast was really nice and the area to eat was big and spacious.
Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Nicholas Valle, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 1 week ago
Thank you so much for staying with us. We're glad to hear you enjoyed your stay and that the breakfast was to your liking. We will look into how we can improve the lobby. We thank you so much for you feedback as we are always striving to improve. We hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cancun, Mexico15 contributions3 helpful votes
Starting with the most disgusting shuttle from LAX to the hotel, It took 45 minutes after we arrived for the shuttle to come, and i have on video how the driver ignored the next stop cause it was too full but then in the next ones he got a lot of people inside the bus when he shouldn’t have done it, the bus was so full and he kept saying that it was okay to people be standing up and having their bags on the floor, there was a woman with a broken foot, kids, and it was an awful ride, everyone was uncomfortable. Then they didn’t make our housekeeping in our last day(sep 18th) and we did call in the morning to request it, no clean towels. It wasn’t the best experience, breakfast is not good, I can think of ONE thing good about this hotel and it’s the room, when they do clean them,it’s nice and the bathrooms are nice too. I don’t remember anyone of front desk being nice, when we first booked David was nice and friendly and while being here I don’t know what changed but he wasn’t. The front desk lady with black skin (I don’t remember her name ) was the only one who I think is the best. The Hilton at LAX is a better experience, I stayed at the Holiday Inn LAX too and the only thing that La Quinta is better is the rooms.…
Date of stay: September 2022Trip type: Travelled with family
Room Tip: Do NOT take the shuttle.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Nicholas Valle, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 1 week ago
Good afternoon, I am so sorry to hear you had such an unpleasant experience upon your arrival. I apologize no one came to refresh your room during your stay as this only happens when there is a Do Not Disturb posted. We will look into what we can do better to improve the staff's friendliness. We will definitely look into this to see how can do better. Thank you for the feedback so we can improve. We hope you give us another chance in the future to make it right.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
April B wrote a review Sep 2022
1 contribution
Friendly staff checked in early. Clean properly, however uncomfortable pillows, thin blankets, and frosted glass bathroom door. Appreciated warm breakfast, but eggs tasted dehydrated..Okay for one night
Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Nicholas Valle, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 1 week ago
Thank you so much for staying with us. We're glad to hear you enjoyed your stay. We will look into what we can do better for our breakfast. I appreciate the feedback regarding the unpleasant pillows, we will definitely look into what we can do to improve that as well. We hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1 contribution1 helpful vote
27.50$ for one night parking. Double what it used to be. There is no notice on website/booking. You can easily stay at a nicer place for same money! Only learned of fee at check-in. It was nighttime and also too late to cancel.
Review collected in partnership with this hotel
Date of stay: September 2022
Value
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Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Nicholas Valle, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 2 weeks ago
Thank you so much for staying with us. I am very sorry to hear that you were not made aware of our parking fees. We will do our best to ensure our guests are aware of all fees before their stay. We hope to see you again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Columbus, Ohio1 contribution
Rude and not helpful front desk representative. Don't know how to get keys work. It's the Worst La Quinta I've ever stayed. Choose other hotels in the area. Parking is expensive and parking ticket alone doesn't work - very inconvenient system and staff was not trying to help you solve the problem. I feel unwelcomed and ignored.
Review collected in partnership with this hotel
Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Sarah Levine, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 3 weeks ago
Dear Serena, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham LAX. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that our staff failed to meet your expectations. I am also very sorry to hear that you were not made aware of our parking fee. Please rest assured that we are taking the appropriate measures to address the problem with the rudeness of our staff as well as expediting all our guests’ requests. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Thank you so much for bringing this issue to our attention. Sincerely, Nicholas Valle Assistant General Manager La Quinta 3106452200
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff are generally helpful and the accommodation is clean. We were grateful for the free shuttle and breakfast. However, our stay was disrupted by the hotel having no record of our booking via booking.com and then being charged twice. This was not rectified whilst we were there. I was also charged twice for drinks at the bar. This was taken from out of my travel account. So we were not at all happy.
Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Sarah Levine, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 3 weeks ago
I am so sorry to hear you had such an unpleasant disruption to your stay. We will look into what we can do better. Thank you for the feedback so we can improve. We hope you give us another chance in the future to make it right.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deb wrote a review Sep 2022
1 contribution
Hotel needs to have thorough review of their customer service. Staff from front desk to the kitchen staff and parking attendants need a huge attitude adjustment. Staff are not interested in being there and guests are a bother to them. Front desk staff are rude, instead of receiving a greeting such as "How can I help you?" guests are greeted with "Hey!" if you're lucky otherwise you get a look that reflects "why are you bothering me". Kitchen staff basically ignored me and then laughed at me when I got to the breakfast area 5 minutes past serving time. Yes, I could have gotten up earlier, but we drove from BC to get there and needed the sleep and after waiting for 10 minutes for the super slow elevator on the 10th floor, I was late. I didn't appreciate being laughed at and ignored. The kitchen staff just shrugged me away and rudely left. We never went back or tried to have breakfast during our stay again. Upon arrival we were advised we needed to ask ahead of time to have our room cleaned, we were staying four nights so at check in I specifically requested for the cleaning to be scheduled for the third day. The night before the cleaning I went to check and of course was told it wouldn't happen because it wasn't scheduled, so I asked to be scheduled and again received a shoulder shrug with a "not sure we can do it, it will depend on the cleaning staff and not much I can do". On the day of the supposed cleaning we returned in the evening to find, no cleaning and SOMEONE HAD COME INTO OUR ROOM AND LEFT THEIR VAPING DEVICE AND A KEY CARD on our bed. I took this to the front counter and was not given much reassurance other than "sometimes cleaning staff check the rooms". On our last day our room was finally "cleaned" they basically made the bed and changed the towels, no wiping of counters and no vacuuming and dirt/dust were exactly where we left them.…
Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Response from Sarah Levine, Owner at La Quinta Inn & Suites by Wyndham LAX
Responded 3 weeks ago
I am so sorry to hear you had such an unpleasant stay. We will look into what we can do better to improve the staff's friendliness. Thank you for the feedback so we can improve. We hope you give us another chance in the future to make it right.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.