Activation steps for new customers
Step 1: Back up contacts and content from your old phone
Step 2: Activate and set up your new smartphone
Turn on your new phone and follow the onscreen instructions.
The status bar on your phone will let you know when you’re sending or using data on our 4G LTE or 5G Ultra Wideband (5G UWB) network.
Activation steps for upgrading customers
5G Ultra Wideband smartphone customers:
Step 1: Back up contacts and content from your old phone
Step 2: Activate and set up your new smartphone
Be sure to use the SIM provided or pre-installed in your device. Using a previous SIM may result in your phone not properly activating.
Turn on your new phone and follow the onscreen instructions.
2.Activate and setup
your device.
Step 2 Activate and setup your device.
Power on your new device, transfer data, and get it set up.
3.Need more
help?
Step 3 Need more help?
We've got you covered. With 30 days on us, you have access to 24/7 live messaging support with Tech Coach experts for additional assistance to setup your new device. Verizon Mobile Protect customers also get phone support with our Tech Coach experts.
If you require in-person assistance, visit your nearest Verizon Store. Find a store.
Smart Setup FAQs
Apple and iPhone are registered trademarks of Apple Inc.
Android is a trademark of Google, Inc.
(Video Length- 3:11 )
Watch this video to learn how to activate a new device, or switch between devices, on your existing My Verizon account.
To follow along step by step with the video, go to your My Verizon Activate or Switch Device page. You'll need to sign in first to get started.
Once you've activated your device, check out Top 10 Things to Do With Your New Smartphone for valuable information on getting up and running quickly.