Member Contact
Highmark Health Options Member Services is available Monday–Friday, 8 a.m.–8 p.m. If you have a question about your coverage or how to enroll, check the member handbook.
ATENCIÓN: Si usted habla español, servicios de asistencia lingüística, de forma gratuita, están disponibles para usted. Para asistencia en español llame al 1-844-325-6251.
ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans lang, gratis, disponib pou ou. Pou asistans nan kreyòl ayisyen rele 1-844-325-6251.
By Mail
Highmark Health Options
P.O. Box 890419
Camp Hill, PA 17089-0419
Provider Contact
Call Provider Services at Highmark Health Options at 1-844-325-6251, Monday–Friday, 8 a.m.–5 p.m. Contact with questions regarding provider disputes, appeals, claims, prior authorizations, and more. Refer to the latest provider manual for details.
Claims Inquiries and Administrative Reviews (Provider Disputes)
Highmark Health Options
Claims Review
P.O. Box 890402
Camp Hill, PA 17089-0402
Appeals and Grievances
Highmark Health Options
Appeals and Grievances
P.O. Box 106004
Pittsburgh, PA 15230
Telephone Numbers
Provider Service
Monday - Friday: 8 a.m. - 12 p.m., 1 p.m. - 5 p.m.
1-800-950-0051
Government Programs - Provider Service
Monday - Friday: 8 a.m. - 12 p.m., 1 p.m. - 5 p.m.
1-877-327-1395
Office & Mailing Addresses
Paper Claims Submission
Highmark Blue Cross Blue Shield of Western New York
PO Box 80
Buffalo, New York 14240-0080
Federal Claims
HealthNow New York
ATTN: FEP Department
PO Box 80
Buffalo, New York 14240-0080
Provider Correspondence
Highmark Blue Cross Blue Shield of Western New York
PO Box 80
Buffalo, New York 14240-0080
Provider Relations & Contracting Department
Highmark Blue Cross Blue Shield of Western New York
257 West Genesee Street
Buffalo, New York 14202
Telephone Numbers
Provider Service
Monday - Friday: 8 a.m. - 12 p.m., 1 p.m. - 5 p.m.
1-800-444-4552
Government Programs - Provider Service
Monday - Friday: 8 a.m. - 12 p.m., 1 p.m. - 5 p.m.
1-877-327-1395
BlueCard Provider Services
Monday - Friday: 8 a.m. - 12 p.m.; 1 p.m. - 5 p.m.
1-800-429-9886
Office & Mailing Addresses
Paper Claims Submission
Highmark Blue Shield of Northeastern New York
PO Box 80
Buffalo, New York 14240-0080
Provider Correspondence
Highmark Blue Shield of Northeastern New York
PO Box 15013
Latham, NY 12212
Government Programs Claims and Correspondence
Highmark Blue Shield of Northeastern New York
PO Box 80
Buffalo, NY 14240-0080
Provider Relations and Contracting Department
Highmark Blue Shield of Northeastern New York
40 Century Hill Drive
Latham, NY 12110
Highmark Blue Cross Blue Shield serves the 29 counties of western Pennsylvania and 13 counties of northeastern Pennsylvania. Highmark Blue Shield serves the 21 counties of central Pennsylvania and also provides services in conjunction with a separate health plan in southeastern Pennsylvania. Highmark Blue Cross Blue Shield West Virginia serves the state of West Virginia plus Washington County. Highmark Blue Cross Blue Shield Delaware serves the state of Delaware. Highmark Western and Northeastern New York Inc., serves eight counties in Western New York under the trade name Highmark Blue Cross Blue Shield of Western New York and serves 13 counties in Northeastern New York under the trade name Highmark Blue Shield of Northeastern New York. Each of these companies is an independent licensee of the Blue Cross Blue Shield Association. Blue Cross, Blue Shield and the Blue Cross and Blue Shield symbols are registered marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration.